Support Representative - Remote Work

MetLife is seeking a motivated and adaptable Support Representative to join our team in a remote work position based in Adelaide, South Australia. As an entry-level role, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in the insurance industry.

Responsibilities: - Provide support to customers via phone, email, and chat, assisting with inquiries, policy information, claims, and other related issues - Utilize various software systems to accurately document customer interactions and update customer information - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed quantitative and qualitative performance metrics, including response time, resolution time, and customer satisfaction scores - Stay up-to-date on product knowledge, policy information, and industry trends to better assist customers - Identify opportunities for process improvement and contribute innovative ideas to enhance the customer support experience - Manage time effectively to prioritize tasks and meet deadlines

Requirements: - Motivated individual with a strong desire to learn and grow in a fast-paced environment - Adaptable to changing priorities and able to handle multiple tasks simultaneously - Excellent communication skills and ability to interact professionally with customers - Strong problem-solving skills and a customer-focused mindset - Proficient in using computer systems and software applications - Ability to work independently and as part of a team - Time management skills and ability to prioritize tasks effectively - Willingness to adhere to company policies and procedures

Benefits: - Profit sharing opportunities - Paid Time Off (PTO) - Employee discounts on MetLife products and services

At MetLife, we prioritize quality in all aspects of our work, products, and services to ensure that we meet and exceed customer expectations. We are committed to providing a supportive and inclusive working environment where all employees are valued and empowered to succeed.

Deadline to apply: July 1, 2024

Equal opportunity statement: MetLife is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.