Support Specialist

We’re currently searching for a new Support Specialist to join our growing team in Bundaberg, Queensland !

Best Practice Software is enabling better healthcare right across Australasia. Our clinical and practice management software products are built by doctors for doctors. Designed for simplicity, they include feature-rich applications and real work dependability. Our software products rank amongst Australia’s most popular medical software products now offering even more ways to connect patients with their healthcare practitioners.

The Role

Our amazing team continues its quest to lead and influence the future of healthcare technology, and we’re looking for an additional Software Support Specialist to join the growing team here in Hamilton.

As Software Support Specialist we’ll call on your unique talents, skills, expertise and experience to:

• Troubleshoot and resolve tier 1 software application support enquiries across Best Practice Software (Bp) products.
• Provide exceptional customer service and manage support cases from beginning to end.
• Ensure customers are updated with unresolved incidents by proactively managing your daily caseload.
• Interact with internal and external support teams for incident resolution.
• Contributing to the ongoing development of the Bp Support team's internal knowledge base.
• Participate in an ‘After Hours’ on-call roster to ensure our customers are supported when they need us.
• Capture and clearly articulate case notes, activities and outcomes with our CRM and within industry ITIL standards.

Skills and experience are important; however, the right attitude and commitment to customer excellence is essential.

We believe our ideal applicant will demonstrate the following attributes:

• Current or previous experience in a customer service role
• A confident and professional verbal and written communication style with a personality that supports the requirement to converse across all levels of management and medical professions.
• A passion for working in a collaborative team environment
• A genuine interest and aptitude in technical software applications.
• Time Management skills and the ability to prioritise workload.
• A problem-solving mindset and critical thinking skills.
• Strong ability to learn quickly, especially new software and technologies.
• Attributes preferred but not essential:
• Previous experience in a contact centre environment using industry-standard helpdesk tools and applications.
• Previous experience in the medical industry (with or without exposure to Bp Software)

Your new career starts here.

For more information on this role, please contact Al Goodare on . If you're ready to soar to new heights, then hit that button below marked Apply for This Job. Please ensure that you complete the screening questions before submitting, as this will form part of your application. Only applicants required for an interview will be contacted upon submission of this application.