Web Chat Officer - Remote Work

MetLife is seeking a motivated and detail-oriented individual to join our team as a Web Chat Officer. This is a full-time, remote position based in Sydney, New South Wales, Australia, with an Associate Level seniority and a requirement of at least 3 years of experience.

As a Web Chat Officer, you will be responsible for providing professional and efficient customer service through our web chat platform. You will assist customers with inquiries, resolve issues, and provide guidance on MetLife's products and services. Additionally, you will be tasked with documenting customer interactions, escalating complex issues to the appropriate team members, and ensuring customer satisfaction.

The ideal candidate for this role will be driven and confident, with strong problem-solving and communication skills. You must be able to work independently and efficiently manage your time to meet deadlines. Experience in customer service or a similar role is preferred.

In addition to a competitive salary, MetLife offers benefits such as company equipment, disability insurance, and medical coverage. We are committed to creating an inclusive and diverse working environment where all employees are valued and respected.

Applications for the Web Chat Officer position at MetLife are open until May 8, 2024. We encourage individuals from all backgrounds to apply and are an equal opportunity employer.

Join our team and help us provide exceptional customer service to our clients while working remotely from the comfort of your own home. Apply now and take the next step in your career with MetLife.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.