Administration / support coordinator

Job Title: Administration/Student Support Coordinator
Company: Novus Education
Location: Ultimo, Sydney CBD, NSW
Job Type: Full-time, Permanent
Start Date: July 2024
Pay: $50,000.00 – $60,000.00 per year
Schedule: 8-hour shift, Monday to Friday
Work Location: In person

About Novus Education: Novus Education is a prominent Registered Training Organisation (RTO) and CRICOS Provider dedicated to delivering exceptional educational experiences. We are currently seeking a highly driven and passionate Administration/Student Support Coordinator to join our growing team in Sydney, where you will play a pivotal role in supporting our international students and contributing to our college's expansion.

Role Overview: Reporting to the CEO and RTO Manager, the Administration/Student Support Coordinator serves as the main point of contact for enrolled students and relevant departments. This role is crucial in ensuring seamless admission and enrolment procedures, managing student data, facilitating academic and financial support, ensuring regulatory compliance, and maintaining optimal student experiences.

Key Responsibilities:

Enrolment & Financial Management:

• Process and coordinate applications, issue Offer Letters and Student Agreements.
• Handle data entry, student file maintenance on our Student Management System.
• Manage tuition fees, invoicing, and financial records.
• Initiate and approve payment transactions.
• Pursue outstanding fees and manage financial communications with professionalism.

Student Support & Progress:

• Respond to inquiries from prospective students and agents.
• Provide orientations, program support, and manage student IDs and USIs.
• Review student progress and attendance, and coordinate support meetings.
• Assist in handling deferrals, suspensions, and withdrawals.

Training & Assessment Support:

• Support the Academic Manager with assessment uploads and student communications.
• Manage filing and archiving of student assessments.

Regulatory Compliance & Governance:

• Ensure compliance with all relevant regulations and maintain documentation.
• Participate in audit and governance meetings.
• Maintain up-to-date knowledge of external sources of student support and respond to critical incidents.

Operational Duties:

• Create guides and templates for student support staff.
• Conduct general housekeeping of reception, classrooms, and boardroom.
• Network with various departments to ensure cohesive operations.

Application Process: If you are dedicated to education and eager to build meaningful relationships with students, we encourage you to apply. Please submit your resume and a cover letter highlighting your suitability for this role via Indeed.com or email to .

RTO CODE: 45082 | CRICOS PROVIDER CODE: 03966K

Novus Education will begin screening and interviewing candidates immediately, so apply promptly to join our team!

Job Types: Full-time, Permanent, Graduate

Pay: $50,000.00 – $60,000.00 per year

Benefits:

• Free drinks
• Professional development assistance
• Referral program
• Salary packaging

Schedule:

• 8 hour shift

Experience:

• Microsoft Office: 1 year (Preferred)
• Administration: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Expected Start Date: 08/07/2024