Student Support Officer

Exciting government opportunity in the city! Are you passionate about empowering potential students to find the right course for them and achieve their career goals? If you love providing excellent customer service and making an impact in every interaction, you might be the perfect fit for our customer service team.


Your new company


Sought after Education provider offering a diverse range of courses and programs across various platforms.


Your new role


As a customer service officer, you will be the first point of contact for our current and prospective students. You will be answering their enquiries on the phone and digitally, providing information, helping students navigate their studying journey and make informed decisions about their course selection. You will also resolve any day-to-day issues with current cohorts.


You will also:

• Provide guidance and support
• Process enrolments, payments, refunds, and transfers
• Maintain accurate and up-to-date records of student data and transactions
• Liaise with internal and external stakeholders to ensure a smooth customer experience
• Contribute to the continuous improvement of our customer service standards and procedures
• Process enrolments, payments, refunds, and transfers
• Collaborate with a team and work independently

What you'll need to succeed

• Excellent clear communication
• Interpersonal skills and empathetic nature
• A positive, friendly, and professional attitude
• A willingness to learn and adapt to changing customer needs and expectations
• Strong problem-solving abilities

What you'll get in return

• Work for a well-established government organisation
• Enjoy a supportive and inclusive work culture
• Contract length: Until Feb 2025
• Pay rate: $35 per hour
• Based on the outskirts of Sydney CBD

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.


If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.