Assistant Venue Manager

Our Place

Melbourne Place is where urban luxury finds its perfect expression. A true reflection of the way of life Melbourne is known for, the hotel brings a fresh perspective to guest experiences. Our vision is to create a place that embodies the essence of Melbourne, that is of and for the city, accenting culture and genuine hospitality.

With an east end location in the heart of the city, Melbourne Place boasts a collection of experiences with a magnetic allure. This layered, mixed-use precinct, bound together by lifestyle accommodation, meeting and event spaces, exemplary dining experiences and contemporary retailers. A destination to experience the vibrant soul of Melbourne.

The team at Melbourne Place

Opening in spring of 2024, a superb opportunity awaits, as we seek exceptional individuals to join our acclaimed team and play a pivotal role in our exciting growth story. We are a collection of passionate people working closely to create and launch the next icon to Melbourne’s hotel scene.

As we embark on an exhilarating journey of growth, we are building a team that embodies innovation, creativity, collaboration, and a commitment to delivering authentic hospitality experiences for guests. Be part of a venture that is not just a hotel, but a destination for guests to connect with the essence of Melbourne.

Your Place with Us

1. Gain valuable pre-opening experience with Melbourne Place

2. Work alongside a team of passionate and established hospitality leaders

3. Enjoy the freedom to bring new ideas

Summary:

The Assistant Venue Manager is responsible for the smooth running of the day-to-day operations of Mid Air. The Assistant Venue Manager will be the perfect host who looks after guests with the utmost respect towards a warm and humble deliverance of hospitality.

Responsibilities:

• Support the F&B manager with the entire operation of Mid Air, ensuring a seamless and exceptional dining experience for all guests.
• Lead a diverse team, including restaurant and bar staff, servers, bartenders, fostering a positive and collaborative work environment.
• Assist to develop, implement, and train policies and procedures to maintain high standards of cleanliness, safety, and customer satisfaction across all areas of responsibility.
• Collaborate with the culinary team to ensure quality control, menu innovation, and consistency in the delivery of food and beverage offerings.
• Monitor inventory levels, assist in developing and maintaining par levels, and control expenses while maximising revenue opportunities through strategic pricing and promotions.
• Train and motivate staff to deliver personalised and attentive service, exceeding guest expectations in the rooftop restaurant/bar and room service.
• Work closely with the front office team to coordinate billing and payment processes, ensuring accuracy and efficiency.
• Respond promptly and courteously to guest inquiries, concerns/complaints, dietary requirements, and special requests related to all dining services.
• Collaborate with Planning and executing special events, promotions, and entertainment to enhance the overall guest experience in the rooftop areas.
• Collaborate with the Sales & Marketing team to help promote the outlets.
• Conduct daily Briefings before shift with wine & food tastings, education service improvements and testing.
• Evening de-briefs to highlight issues, mistakes, and improvements, implement solutions and recognise individual achievements.
• Conduct performance reviews for existing community members.
• Cash up, closing, and daily reporting
• Assist with staff costs, write rosters and develop accurate staffing levels based on business requirements.
• Display and uphold Melbourne Place’s vision, mission, and core brand values.
• Ensures that guest history records are accurately and safely maintained, repeat guests are pre-registered, and consistent guest recognition is implemented.

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related field.
• 2+ years of experience in a similar role, preferably in the hospitality or events industry.
• Strong leadership and communication skills, with the ability to motivate and manage a team.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office and event management software.
• Knowledge of health and safety regulations and policies.