Associate Director, Strategic Fraud Prevention

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.In this highly visible and business critical function you will have the responsibility for understanding the drivers and characteristics of customers with low intent to pay Optus for its contracted services and using this knowledge to develop, direct and refine the strategic control environments for the Optus Consumer, Business and Wholesale segments.Your role is accountable to define the frameworks and standards required that will be deployed by other teams to establish appropriate controls, standards, processes and programs across SingTel Optus and its subsidiaries to minimise loss through non-payment which arises early in customer tenure.Ready to reimagine your career at Optus?

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-Own the organisational understanding of the methods by which fraudulent individuals extract value from Optus;
-You will use this information to educate the senior leadership of the organisation to facilitate co-ordinated prevention and mitigation actions as well as guide the roadmap of programs that will deliver significant and sustained loss prevention; &
-When required, you may be required to represent GCR on Fraud management matters for Optus both internally and externally!It starts with you!

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-Validated leadership experience gained in Credit Risk / Compliance / Fraud / Loss Prevention with a global perspective;
-Risk management strategy development expertise as gained within a complex Credit and Fraud Risk environment;
-Strong IT literacy with highly developed written and verbal communication skills;
-Ability to communicate sophisticated technical and accounting issues at various levels;
-Capable of representing Optus on fraud related matters;
-Team driven to achieve results, empower and develop a strong, positive, and effective work culture; &
-Able to build positive relationships at all levels of business.The good stuff …

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-3 days in the office, 2 days remote – with flexible hours to suit!
-Inclusive paid parental leave, up to 14 weeks for the primary care giver
-All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
-Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
-Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
-Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
-Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please # along with your preferred method of contact and we will be in touch.For more information on Diversity, Inclusion & Belonging at Optus, optus.au/about/inclusion-diversity.