Banquets Supervisor

Your day to day

• Lead a cohesive, productive team; providing coaching, training and counselling as required to enhance performance; including supporting the onboarding experience for new F&B team members

• In combination with the Banquets Operations Manager (BOM), organise and deliver daily briefings, meetings and training sessions as required

• Attend BEO meetings if and as required

• Supervise and maintain service delivery to brand standards and hotel goals, ensuring the appearance of staff is per hotel handbook and grooming guidelines

• Support and drive any incremental revenue initiatives as required

• Promptly resolve difficulties with service, guest comments and supplier issues, escalating as and if required

• Ensure all staff are trained to handle credit card transactions in a secure manner and inline with hotel and IHG guidelines

• Identify and adjust staffing levels, filling workforce gaps for upcoming shifts

• Ensure payroll compliance is adhered to, and ensure payroll deadlines are met with completed timesheets and exceptions at end of each shift

• Ensure event spaces are maintained and presented in such as way that they are ’always on show’

• Monitor the work environment to ensure a safe workplace; reporting hazards to the BOM in a timely manner

• Deliver customer satisfaction surveys to clients at the end of functions and events

• Collect information for post event reports

What we need from you

• Minimum 2 years’ experience in Restaurant / Bar or Events related position, preferably within a hotel/hospitality environment

• Excellent time management and organisational skills with great attention to detail

• Ability to delegate, lead and motivate a team

• Flexible and adaptive working approach

• A friendly and professional manner with great conflict resolution and negotiation skills

• Flexibility – night, weekend and holiday shifts are all part of the job

• Excellent verbal and written communication skills, bilingual or multilingual language skills are advantageous

• Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture

• Qualifications in Hotel Management and /or in F&B related field preferred, though not essential

• Bottom line is… You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve