Case Manager - Hiring Now

We are looking to hire an experienced Case Manager to join our high calibre team at Trilogy Care in Fortitude Valley 4006, QLD.
Growing your career as a Full Time Case Manager is an incredible opportunity to develop relevant skills.
If you are strong in persuasion, cooperation and have the right experience for the job, then apply for the position of Case Manager at Trilogy Care today!

About The Company

Trilogy Care is Australia’s fastest-growing Approved Provider of the Federal Government’s Home Care Package Program. Our innovative self-management model delivers greater choice, transparency, and value to our consumers, ensuring they spend less on management fees and more on long-term care and services.

We are an enthusiastic, and dynamic organisation, dedicated to supporting elderly Australians to remain in their own homes.

About The Role

We are seeking multiple full-time applicants with customer service or case management experience who will manage a personal portfolio of clients, providing ongoing customer support and championing our consumer-directed care approach.

This role will see you working from our vibrant Fortitude Valley office. Fully paid on-the-job training is provided, so no industry experience is required.

Duties

• Become the trusted point of contact for your personal portfolio, ensuring ongoing communication with clients, their representatives, stakeholders, and service providers
• Assist consumers to enact their care plans and budgets, ensuring needs and goals are supported under the Home Care Package framework.
• Source & manage information to support consumers in achieving their documented care outcomes.
• Update and maintain consumer records for all matters related to care management as required.

Skills & Attributes

• Service-orientated with strong interpersonal and communication skills
• Strong computer skills with intermediate-level knowledge and application of MS Office suite
• Well-organised, able to prioritise, and meet competing deadlines
• Excellent attention to detail, able to problem solve and make decisions
• Enjoys working in a multi-disciplinary team

Salary & Benefits

• $60,000 - $70,000 per annum (commensurate with experience) + 10.5% super
• Fully paid training provided – no industry experience required
• Join a purpose-driven organisation making a positive impact
• Enjoy a vibrant team culture and active social calendar
• Structured training program and ongoing learning opportunities
• Supportive management and opportunities for career progression
• Access to on-site leisure facilities (café, tennis/basketball court, BBQ, green space)
• Fortitude Valley office, close to multiple transport options, cafes, restaurants and supermarkets.

Mandatory Requirements

• Current Federal Police Clearance (not more than 12 months old) and international Police Check if you have lived overseas in the last 10 years
• Evidence of Australian work rights (Passport, Birth Certificate, etc).

Benefits of working as a Case Manager in Fortitude Valley 4006, QLD:

● Excellent benefits
● Opportunities to grow
● Competitive salary