General Manager: Ocean Beach Holiday Resort

• Looking for a sea change and a once in a lifetime career opportunity? 
• Take a road trip with us, where relaxation meets adventure at Ocean Beach Holiday Resort!

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

Job Description

NRMA Ocean Beach Holiday Resort, will become your new home-away-from-home, nestled between the bush and the absolute beachfront. Ocean Beach Holiday Resort is located just 90 minutes North of Sydney but is a world away, on the picturesque Central Coast at Umina Beach.

Our extensive Resort offers a large range of camp/caravan sites and diverse accommodation options, from beachfront townhouses, to safari tents and our stylish glamtainers! Nestled right on the beach we offer a multitude of facilities for the young and young at heart; resort style pools, a splash park, year rounds kids club including the Bear Grylls Survival Academy, tennis and an onsite café. This is a pet friendly park.

What you will do:

Reporting to the Regional Director Operations, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident and absolute ' all round ' resort leader, as this varied role will see you, build and maintain successful relationships and continue driving a positive culture amongst the team to enhance guests and key stakeholder relationships. You will provide a versatile approach in leadership and support and in all areas of park operations, from group bookings, to daily strategic and operational leadership.

What You’ll do

• Oversee and take accountability for the smooth running of the Resorts day to day operations
• Ensure an amazing, guest experience, immaculate product and continue to drive the customer journey
• Maintain appropriate levels of employees in all areas of the Resorts operations and ensure the Resort is structured effectively in order to exceed guest service
• Oversee asset management focusing on the protection and preventive maintenance of key assets and buildings
• Manage financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establish, monitor and manage key business performance indicators
• Monitor and maintain a high standard of safety of all guests, visitors and employees
• Manage and develop employees of all levels

What you will bring:

• Previously managed or held an extensive senior role in a holiday park, resort, hotel, or similar tourism related role
• Proven experience in leading successful teams through building and maintaining a positive culture
• Previous engagement with first nations communities and stakeholders 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential
• Previous oversight in managing properties with food concepts, or events will be highly regarded
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational leadership team who are hands on, confident and have a passion for delivering outstanding guest relations
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability
• You walk the talk and can communicate to and manage teams at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations people, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you!