Guest Experience Shift leader

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Job Description

Sofitel Melbourne on Collins is currently seeking an experienced shift leader for the Driveway.

You will be responsible for:

• Preparing & organising each shift to run efficiently and effectively. 
• Assist with rostering and shift coverage
• Ensure team is briefed on guests & group movements. 
• To be responsible for the Porters and Night Porter during your shift.
• Coordination of the overall Driveway operation
• Assist with guest luggage and parking cars

For this role, you will:

• Have a strong work ethic
• Be very efficient and work well under pressure in a fast paced environment
• Proven organisational & time management skills
• Excellent communication and interpersonal skills
• To be able to work – morning / afternoon / night shifts rotating
• A Full Drivers License

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels