Portfolio Reservations Agent

Join our dynamic team as a Reservation Agent and embark on a thrilling journey in the heart of the hospitality industry! Be the first point of contact for guests, ensuring seamless bookings and unforgettable experiences. If you're passionate about customer service and thrive in a fast-paced environment, apply now and become an essential part of our vibrant team!

Handle bookings with finesse and ensure seamless experiences with our 11 hotels:

• The Sebel Sydney Martin Place
• Ibis Styles Sydney Central
• Mercure Sydney Bankstown
• Mercure Sydney Macquarie Park
• Mercure Sydney Blacktown
• Mercure Sydney Manly Warringah
• Mercure Melbourne Southbank
• Mercure Newcastle
• Mercure Perth on Hay
• Mercure Brisbane Garden City
• Novotel Sydney City Centre

About Us:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . 

Job Description

What will you be doing?

• Process & input FIT & corporate reservations via phone, email & other channels
• Maintain fluency with the ALL Live Limitless Loyalty Program
• Provide efficient, friendly & professional service to all guests
• Be the first point of contact for all incoming booking enquiries
• Liaise with the relevant Hotels to ensure that you we can deliver on service requests

Qualifications

Your Skills and experience include:

• Service oriented with an eye for detail.
• Confident & articulate communication, negotiation, relationship & networking skills
• Time management skills with the ability to multitask 
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Career mobility opportunities within our International Hotel Group
• Global perks in hotels and Accor partners
• Fun, supportive, and collaborative working environment

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.