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Investigations Officer, Incidents and Complaints
Exciting things are happening at Catholic Healthcare! Celebrating 30 years in care in 2024, is a significant milestone, and reaching 5000+ employees is a testament to Catholic Healthcare’s impact within the Aged Care sector. To support our commitment of creating a safe environment and providing high quality aged care services, we have an opportunity for an experienced Investigations Officer, to join the team.
Reporting to the Investigations Manager, Incidents and Complaints you will support our Residential Aged Care, Home & Communities, and Independent Living business units, by reviewing and investigating clinical incidents and complaints and supporting positive resolution for complainants. This position will be based in Macquarie Park, with flexibility required to travel across Metro Sydney, Regional NSW & S/E Queensland.
Your curious nature and proactive approach, together with your exceptional interpersonal skills and ability to engage respectfully and influence a broad range of stakeholders, will support your success.
Primary responsibilities will include:
The ideal candidate will have highly developed written and oral communication skills, be resilient and have the ability do approach investigations with professionalism and empathy, in addition to;
Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Together, our team of more than 5,000 people are dedicated to our Mission to promote the dignity, life and spirituality of older people through connected and inclusive communities. Our values of compassion, courage & integrity are at the heart of everything we do.
If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now.
Please note that pre-employment checks (including police) will be completed for all preferred candidates before an offer is made.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.
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