Front Office Manager

Accor's Ibis Sydney Airport is looking for a rising star to join the team as Front Office Manager.

Ibis Sydney Airport is 3.5* Hotel with 200 Rooms right in the Sydney Airport precinct and close to the domestic terminal. At Ibis Sydney Airport, our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!

Job Description

As 2IC, you will be leading the team throughout the daily operations of our busy airport hotel. This role allows the individual the ability to lead all aspects of the hotel business; Front Office, Reservations, Night Audit, Housekeeping, Engineering and Food & Beverage.

Working closely with the Hotel Manager this is a great opportunity to collaborate with a supporting leader in preparation for the next step in your career.

What You Will Be Doing:

• Leading the team alongside the Hotel Manager which will include assisting with AM and PM coverage
• Assisting the departments within the hotel when needed – kitchen, housekeeping, night audit, maintenance & front office operations
• Day to day you will be overseeing reception operations; from checking in guests to handling member queries as well as making sure all aspects of the hotel are flowing smoothly
• Back of house responsibilities include the of completing administrative tasks such as rosters, reporting etc.
• Supporting, nurturing and empowering our Heartists through the daily operations and their own hospitality journey
• Delivering on project implementation with ideas to improve the hotel, customers experience and the workplace culture
• Bring your own uniqueness to the role

Qualifications

What You Bring To The Table:

• A Strong passion for taking care of both our guests and the team
• Always up for the challenge
• Care factor - you genuinely care about what you do, with attention to detail
• Firm but fair - has the ability to easily manage a team to perform the best of their abilities
• You know front office like the back of your hand, but have a strong desire to learn more
• A love for working in Hotels
• First aid certificate + RSA or willingness to obtain both

Additional Information

• What is in it for you:

• A genuine and awesome opportunity to learn and develop your career within Accor Hotels
• Become part of something special in a unique little hotel that wants to kick some big goals
• A supportive management structure that wants to see you grow and will provide networking pathway’s for your career growth
• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
• Duty meals and free onsite parking