Front Office Supervisor

The Sebel Sydney Chatswood is a apartment style property which is located in the heart of Chatswood. The Sebel Sydney Chatswood is known for its convenient location, providing easy access to Chatswood's shopping precinct, dining options, and various attractions. The property has over 200 apartments with the majority of these being privately owned, with approximately 40 of the apartments being operated solely as hotel rooms.

Job Description

Be the first and last impression at the hotel. You are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments. 

You will be responsible for:

• Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assist in conducting training for all Front Office employees.
• Supervise front cashiers and help out with accounting problems.
• Control hotel duty keys and floats whilst on duty.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.
• Implement training programs for all employees, conduct induction and skills training.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.

Qualifications

• You will pride yourself on your excellent verbal and written communication skills.
• You will ideally have knowledge of OPERA Cloud, or other PMS systems.
• Your enthusiasm to provide our guests with an outstanding service will allow you to stand out from the rest.
• Available to work a 7 day rotating roster including late nights, weekends and public holidays.

Additional Information

What's in it for you?

• Discounted carparking, free dry cleaning & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.
• Accor’s industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to

  qualifications

  , practical skills and leadership programs. 
• Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Our commitment to Inclusion and Diversity

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.