Guest Service Agent (Hotel Receptionist) - Urgent

We are hiring a remarkable Guest Service Agent (Hotel Receptionist) to join our exceptional team at Accor in Melbourne, Victoria.
Growing your career as a Full Time Guest Service Agent (Hotel Receptionist) is an awesome opportunity to develop useful skills.
If you are strong in critical thinking, problem-solving and have the right initiative for the job, then apply for the position of Guest Service Agent (Hotel Receptionist) at Accor today!

We are looking for guest experience superstars! You will be working in the front office department as Guest Service Agents.

Novotel Melbourne on Collins is a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

What you will be doing:

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, everyday.
• Be an advocate of ALL: Accor’s loyalty program to non-members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Your experience and skills include:

• Previous Front Office Reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential
• The flexibility to work shifts including early mornings, evenings and weekends

What's in it for you?

• The flexibility to ‘Work your Way’ to leadership
• Company paid parental leave
• Learning & Development through Accor’s RTO “Learn your Way”
• Career mobility opportunities within our International Hotel Group
• Global perks in hotels and Accor partners
• Fun, supportive and collaborative working environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Employment Type: Permanent

Benefits of working as a Guest Service Agent (Hotel Receptionist) in Melbourne, Victoria:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package