Guest Service Agent - Immediate Start

We are looking for a hardworking Guest Service Agent to join our awesome team at ACCOR in Brisbane.
Growing your career as a Full Time Guest Service Agent is a terrific opportunity to develop relevant skills.
If you are strong in decision-making, leadership and have the right initiative for the job, then apply for the position of Guest Service Agent at ACCOR today!

FV by Peppers offers a exclusive collection of apartments for both short-term stays and  longer-term residents who are attracted by the extra prestige and service promise that comes with the Peppers brand.  The impressive architectural design built over multiple towers offers amenities such as rooftop infinity pools, VIP rooms, cinema, state of the art gym, yoga retreat, business clubs and tropical outdoor lounge area. With Peppers renowned service complementing a gamut of striking design features inspired by the exciting and nouveau vibe of Fortitude Valley, FV by Peppers is the iconic Brisbane place to stay and live.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent and build your career with Accor.

As our next Guest Service Agent, you will:

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

What we are looking for:

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A passionate person who is able to make both their colleagues and guests smile
• Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. 

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of special team member rates across Australia - from 30% off!

Apply now to begin your journey!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific Work your way across the Pacific and find other opportunities - To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn .

Benefits of working as a Guest Service Agent in Brisbane:

● Excellent benefits
● Opportunities to grow
● Advantageous package