Hospital Liaison Officer

Hospital Liaison Officer (HLO)

• Work within a small team which facilitates accommodation, medical appointments and travel arrangements for our patients

• Based in Alice Springs

• Attractive salary with tax effective packaging and generous leave provisions

The Organisation

Nganampa Health Council (NHC) is an Aboriginal Community Controlled Health Organisation operating on the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands in the far north west of South Australia. The APY Lands are home to almost 3,000 residents and the Anangu culture is strong with Pitjantjatjara/Yankunytjatjara being the first language.

NHC operates clinics 24/7 in the six main communities in the APY lands, one outreach clinic and health programs including in sexual, environmental, dental, women’s, male, children’s, eye and mental health, health worker training and immunisation.

Benefits

• Unique opportunity to explore Central Australia - see more of the Australian outback than most ever will

• Base Salary of $75,000 + $2,500 On-Call Allowance plus superannuation and PBI salary packaging benefits

• Additional annual leave entitlements

The Role

The Hospital Liaison Officer (HLO) is a member of the NHC Hospital Liaison Team and provides services that support the facilitation of patient referrals and provision of transport, accommodation and social support for Anangu who must travel off the APY Lands for secondary or tertiary level health care. The HLO liaises with other stakeholders in the service delivery network such as NHC clinical staff and staff at the Alice Springs Hospital, Aboriginal Hostels and local transport providers. The goal of this work is to facilitate referrals and ensure that the patient journey for Anangu is well coordinated, effective and efficient.

The HLO reports to and works closely with, the Senior Hospital Liaison Officer, participates in Team meetings, and makes referrals for social work services to NHC’s Patient Support Services Social Worker.

The role is responsible for ensuring:-

• that the patient journey for Anangu is well coordinated, efficient and culturally sensitive

• accommodation and transport requirements for Anangu referred from the APY Lands for secondary/tertiary level clinical services are met

• relationships with external stakeholders in our service delivery network including Hospitals, Transportation companies and Accommodation Providers are working well

• all documentation and records are correctly entered into Communicare Clinical Information System and Patient Appointment Database

• data and reporting is maintained to monitor the Team’s outputs, costs, and service delivery gaps and trends.

Skills Required

You have experience in inter-cultural work with Indigenous Australians in remote areas or other challenging environments, together with ability to participate as a member of a small team.

You’ll also be able to demonstrate your experience in:

• Literacy and Numeracy skills required for role

• A well organised approach to work and attention to detail

• Teamwork and communication skills.

• Understanding the importance of confidentiality and demonstrates this in their practice

• Can provide a current Police check and Working with children check, or willing to obtain

• Current Australian Drivers Licence

• Experience using MS Office - excel, word, accounting software and Patient information systems

The role is suitable for people looking for a career change and would suit an individual with a background in a travel agency, medical secretarial field, hotel reception, and similar. If you have good organisational skills, can multitask and the relevant experience we would like to hear from you at

Applications Close - COB (5:00pm ACST) Friday 28th June 2024