Hotel Duty Manager

Summary: The Hotel Duty Manager ensures smooth hotel operations during shifts, handling guest inquiries and ensuring guest satisfaction.

Responsibilities:
- Supervise front desk operations and handle guest inquiries and complaints.
- Ensure smooth hotel operations and resolve any issues that arise.
- Monitor staff performance and provide guidance as needed.
- Collaborate with other departments to maintain high standards of service.
- Address guest concerns promptly and professionally.

Qualifications:
- Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred.
- 2-3 years of experience in hotel or hospitality management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and ability to handle stressful situations.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- Proficiency in MS Office Suite and hotel management software.