Assistant director

NDIS Quality and Safeguards Commission 1

Candidate Information Package

EL1 – Assistant Director Audit & Monitoring

About the NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent

agency established on 1 July 2018 to improve the quality and safety of NDIS supports and

services. The Commission is the dedicated national regulator of NDIS service providers in

Australia and a non-corporate entity under the Public Governance, Performance and

Accountability Act 2013.

Job Reference

Number
113_04/24

Number of

Vacancies
1

Position Title
Assistant Director -

Audit Program

Division

Regulatory Operations Division

Classification Executive Level 1 Branch Market Operations Branch

Status
Full time

Ongoing/Nongoing

Section Market Audit and Monitoring

Salary Range
$111,445 -

$126,503

Location

Adelaide, SA; Brisbane, QLD; Canberra,

ACT; Darwin, NT; Hobart, TAS; Melbourne,

VIC; Parramatta &Penrith NSW; Perth, WA

Contact Person Sherie Avalos Contact Job Title
A/Director Registration Audit and

Monitoring

Contact

Number
Contact Email

Date

Applications

Open

8/4/24

Date

Applications

Close

22/4/24

NDIS Quality and Safeguards Commission 2

The NDIS Commission’s core legislative functions are to:

• uphold the rights of, and promote the health, safety and wellbeing of, people with

disability receiving supports or services, including those received under the National

Disability Insurance Scheme

• develop a nationally consistent approach to managing quality and safeguards for people

with disability receiving supports or services, including those received under the

National Disability Insurance Scheme

• promote the provision of advice, information, education and training to NDIS providers

and people with disability

• secure compliance with relevant legislation through effective compliance and

enforcement arrangements, including through the monitoring and investigation

functions conferred on the Commissioner by legislation

• promote continuous improvement amongst NDIS providers and the delivery of

progressively higher standards of supports and services to people with disability

• develop and oversee the broad policy design for a nationally consistent framework

relating to the screening of workers involved in the provision of supports and services to

people with disability

• provide advice or recommendations to the National Disability Insurance Agency (NDIA)

and its Board in relation to the performance of the Agency’s functions

• engage in, promote and coordinate the sharing of information to achieve the objects of

the relevant legislation, and

• provide NDIS market oversight, including:

i. by monitoring changes in the NDIS market which may indicate emerging

risk; and

ii. by monitoring and mitigating the risks of unplanned service withdrawal.

The NDIS Commission is a disability friendly organisation that offers interesting and

challenging roles. People with a disability are encouraged to apply for jobs in the

Commission.

Regulatory Operations Division
The Regulatory Operations Division oversees regulatory and compliance operations,

including incident response, compliance monitoring and investigations. It is responsible for

the approval of providers, suitability assessments and manages the national Worker

Screening database. It uses a range of compliance and enforcement tools to support

quality services and safeguarding of participants. It manages key stakeholder interactions

with other regulators, enforcement and government agencies. It actively contributes to

the development of regulatory best practice, strategic initiatives, and regulatory

campaigns. The Division has three key branches and a small office supporting the Deputy

Commissioner:

• Market Operations

• Regulatory Campaigns and Projects

• Compliance and Enforcement

• Office of the Deputy Commissioner.
  
  

NDIS Quality and Safeguards Commission 3

Market Operations Branch
The Market Operations Branch oversees the registration function ensuring provider

obligations are understood. They consult with stakeholder and use and analyse

intelligence, risk, data and other information to make decisions. They are responsible for

the administration of the national Worker Screening Database. They lead interagency

engagement for market entry and worker screening operations. The branch has three key

teams:

• Provider registration

• Audit and Monitoring

• Market Coordination.

Audit and Monitoring Team
The Audit and Monitoring team will manage the current audit program arrangements. The

audit process is an important aspect of the registration process. Maintaining Audit and

Monitoring work requires dedicated resources to work closely with others, both within the

Branch and also the corporate enabling areas. They will ensure that all business activity is

compliant with the relevant legislative and departmental administrative requirements.

The Assistant Director will, provide clear advice to the NDIS Quality and Safeguards

Commission Senior Leadership team on the quality audit program, compliance monitoring

with registration requirements, regulatory and administration matters and will oversee

and report on service delivery agreements.

The Assistant Director will support cross functional collaboration and information sharing

both within the branch and with other divisions.

Key duties
The Assistant Director Audit Program will manage and oversight the NDIS quality audit
program and audit related requirements. This program is a critical part of the registration
process and provides valuable information to inform registration decisions. It includes
managing the Commission’s approval of quality auditors and the auditor training
requirements.

The successful candidate will:

1. Be accountable under broad direction to perform and achieve complex audit work and

require an in-depth knowledge of and compliance with legislative frameworks and

policy requirements.

2. Manage, mentor and develop a small team, including providing direction, human

resources, conflict resolution, coaching, workload and performance management.

3. Plan, lead and manage the development, implementation and maintenance of audit

assurance related activities for market operations.

4. Manage audit and assurance reporting requirements including external and internal

audits and reviews.

5. Interpret, identify and translate audit issues into findings and recommendations for the

NDIS Commission’s senior executives.

NDIS Quality and Safeguards Commission 4

6. Identify, manage and escalate (as appropriate) risk and issues that impact delivery of

programs.

7. Identify opportunities and Implement ongoing improvements for the audit program

assurance frameworks consistent with policy and reform initiatives.

8. Lead the provision of high quality policy and operational advice for the audit program.

9. Engage with relevant internal and external stakeholders on complex and sensitive issues

in relation to audit activities.

10. Execute delegations with due consideration for good administrative decision making,

legislative obligations and Commission policies

11. Other duties as required.

Skills, knowledge, and personal attributes
Our ideal candidate will have a positive contemporary attitude to people with disability
and have the following capabilities:

1. Superior written and oral communication skills including the capacity to produce
quality briefs, reports, and correspondence of a complex nature.

2. An understanding of audit schemes and how it supports the delivery of quality services
for NDIS participants

3. Highly developed organisational skills including the capacity to manage competing
demands and to meet deadlines.

4. Demonstrated research, analytical and presentations skills
5. Demonstrated communication skills in a context of being able to present and explain

complex information for a non-technical audience.
6. An excellent communicator with excellent strategic capability, able to handle

complexity and conflicting priorities and produce high quality written reports.
7. Ability to establish positive working relationships with team members and stakeholders
8. Experience in managing and leading a team, to nurture and support staff, and to

provide ongoing guidance and support.
9. A client focused approach complimented by personal drive, enthusiasm and

outstanding stakeholder management skills.

Essential and desirable requirements
A relevant degree in the field of policy, government, management, accounting, audit or

assurance is desirable.

To be considered for appointment to this role applicants must be able to demonstrate that

they possess:

• Knowledge of the NDIS and an understanding of the role of the NDIS Commission.
• Knowledge of the issues facing people with disability in the context of their rights,

health, safety and wellbeing.

• An understanding of the NDIS Quality and Safeguarding Framework and the NDIS Act

and / or an understanding of legislation and policy matters affecting disability services
would be an advantage.

• An understanding of contemporary regulation, in particular, as it applies to a rights

based or human services system of oversight.

NDIS Quality and Safeguards Commission 5

• Lived experience of disability or demonstrated understanding of disability services in a

state or territory government context.

• Experience in a regulatory environment.

Employment suitability requirements
All NDIS Commission personnel are required to meet employment suitability requirements
prior to, and throughout, their employment.

Pre-employment
To be considered in this role, candidates will need to:

• Be an Australian Citizen;

• Have a favourable National Police Check;

• Have or be willing to obtain and maintain a Baseline Vetting security clearance.

Should business need arise, be willing to obtain and maintain a Negative Vetting
Level 1 or Negative Vetting Level 2 security clearance. See AGSVA website for more
details: Security | Sectors | Defence;

• If the position involves working with children and/or vulnerable people, the

appropriate check for this will also be required to be undertaken;

• Be willing, if needed, to apply for and maintain a NDIS Worker Screening Check

clearance;

• Complete an NDIS Commission external influences and associations declaration

form.

Ongoing suitability
NDIS Commission employees are required to comply with the APS Code of Conduct,
including to at all times behave in a way that upholds the APS Values and Employment
Principles, and the integrity and good reputation of the NDIS Commission and the APS.


The NDIS Commission completes regular internal screening, monitoring and assessments to
ensure all employees meet employment suitability requirements.

How to apply

1. Applications are to be submitted online at NDIS Commission current vacancies page

2. Submit a statement describing how your skills, knowledge, experience would make

you the ideal person for the role. Please ensure you address the Key Duties and

Capabilities of the ideal candidate in the statement. This statement can be up to a

maximum of a 1000 words.

3. Attach an up to date Curriculum Vitae (CV) and the contact details for two referees,

one of whom must be your current (or most recent) supervisor.

The assessment/selection process
The merit assessment process is chosen to suit the circumstances of the vacancy, the

business environment in which it operates and generally includes the following stages:

The application

NDIS Quality and Safeguards Commission 6

Applicants provide written evidence of their skills, knowledge and experience supported

by relevant examples.

Shortlisting
Shortlisting is undertaken to identify the applicants with the strongest claims.

Further assessment
The selection panel (usually 2-3 people) acquires as much information as they consider

necessary. This may include contacting referees, undertaking an interview, a work sample

test and/or psychometric testing may also be included in the assessment. The contact

person for the vacancy is available to provide further information about which assessment

techniques will be used.

RecruitAbility
We participate in the Australian Public Service RecruitAbility Scheme to attract applicants

with disability by removing some of the barriers in recruitment and employment

processes. The scheme provides an opportunity for applicants with disability to progress

to the next stage in the selection process if they are assessed as meeting the minimum

requirements of the job. Disability is defined as ‘current limitation, restrictions or

impairment, which has lasted, or is likely to last, for at least six months and restricts

everyday activities. More information about RecruitAbility can be found here:

.

Aboriginal and Torres Strait Islander peoples
We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique

knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy

development and service delivery. We welcome and encourage applications from

Aboriginal and Torres Strait Islander peoples.

Merit Pool
A merit pool may be created and utilised within 18 months from the date this vacancy was

advertised in APSJobs