Information technology operations manager

Manager, IT Operations

Division: IT - MedReleaf Australia

Job location: Coorparoo, QLD - Australia

Hours: 40 hours per week, Monday – Friday

Employment type: temporary employment in a hybrid dynamic (12-month-fixed term agreement)

About us:

We’re MedReleaf Australia - a leading plant-based medicine company in Australia, dedicated to improving the lives of others. We’re paving the way for the industry with a talented team of professionals, who help our patients and doctors access high-quality plant-based medicine. Together, we’ve defined what we call the MedReleaf Way - a secret recipe for success that allows us to be a trusted provider, educator and leader in the industry for our community - and this is what makes us a special place to work.

We’re in a high growth period and are on a mission to expand our team with more talented professionals across Australia. We have a number of new positions available within our team and if this is not the role for you, please visit our LinkedIn Page to find the best opportunity for you.

About you:

Our team is growing and we’re searching for a talented leader to plant their roots with us as a Manager, IT Operations. In this role, you will manage a robust portfolio of IT Services including network, phone systems, cloud-based infrastructure and desktop services, and support special projects. You will collaborate with the Global IT Centre of Excellence to improve processes, introduce solutions and make an impact. Sound interesting? Here is a little more…

As the Manager, IT Operations your portfolio will be…

General support:

• Report and communicate effectively to the Global Centre of Excellence (COE) IT, including the Canada region, regarding all aspects of projects, operational activities, and opportunities for improvement
• Provide leadership and direction to support vendors and/or IT COE to resolve a wide variety of technical issues from desktops, infrastructure, to large business systems
• Manage SOX compliance and regulatory requirements for MRA and represent IT as a strong partner for key business decisions

Local IT support and management:

• Act as a senior IT resource and escalation point for front-line IT resources
• Plan, manage, and optimize IT infrastructure/network in local and remote environments and coordinate with IT Project Management Office (PMO) for delivery assignments
• Manage, coordinate, and communicate status for incidents and problems from inception to resolution, including root cause analysis to key stakeholders
• Create and manage ownership of monthly operational scorecards and maintain corporate backup, replication and cloud (AWS / Azure) infrastructure
• Monitor and report on network and system performance and bandwidth requirements and provide proactive solutions for improvements and issues
• Manage local IT budget for MRA while working closely with IT COE to develop, manage, and control team expenditures against the operating and capital budgets
• Support end user computing (laptop, desktop, mobile, etc) devices, where necessary

IT COE collaboration:

• Work directly with IT COE to maintain and enhance global infrastructure and support model, compliance and regulatory requirements for MRA
• Maintain and implement policies, standards, processes, and systems (such as global IT software, cloud infrastructure and supplier contracts etc.) and measure success of services through customer surveys
• Support all service desk processes including beginning and end of service tickets

You’ll be set up for success if you have…

• Post-secondary education, such as a Degree in Computer Science, in a related field
• 5+ years’ experience in the IT industry with large enterprise experience ( we would also welcome an equivalent combination of education, training, and experience)
• Robust technical experience managing large-scale projects, stakeholder relations and vendor contracting and working with call center, SD-WAN, infrastructure and network administration, MS 0365, Mobile Device MGMT Software and ticketing systems (Service Now)
• Strong understanding of NIST, CIS Top 18, information security best practices, IT controls (SOX, PCI-DSS and GDPR), troubleshooting best practices, process automation and configuration and security group administration (Active Directory)

Bonus points if you have…

• An ITIL certification with experience using Juniper and Aruba networks and working in pharmaceutical environments with large COE units

You’re the perfect fit because…

• You’re a natural communicator who can foster strong working relationships in remote environments successfully with your expertise in MS Office, Teams, Google etc.
• You’re a modern adaptor who is always on the cutting-edge of technology and can introduce strategic solutions that support business objectives
• You’re an organized collaborator who thrives in a team dynamic and can also work independently to complete activities quickly in fast-paced environments
• You’re an analytical professional with strong customer service skills that can provide the ultimate level of care when troubleshooting issues and introducing solutions to elevate the client journey

With us, you will find a place where you belong and love where you work with a whole crop of benefits like the following:

• Competitive compensation: lucrative base salary + super
• Flexible work environment: hybrid structure with a 9-day-fortnight work structure pilot program (after the probationary period)
• Professional development opportunities: conferences, workshops, webinars etc.
• Vibrant culture: team events + celebrations + product launches
• Collaborative office space: modern technology + touchdown workstations + free snacks and beverages at the Brisbane office

Next steps:

Ready to grow with our team? Plant your roots with us by submitting your resume through LinkedIn by clicking “Apply Now”. Your application will be sent to our Human Resources Team and if we think you’re a fit, we will contact you via email.

Think you’re the ideal candidate but don’t meet all the requirements? Apply anyways - we’d love to review your resume to see how we can help your career search. Not the role for you? Visit our LinkedIn Page to find an alternative opportunity - we can’t wait to meet you!

Diversity and inclusion

We have a diverse team of professionals who bring their best everyday so we can continue to be a leader in our industry - and this is why we encourage all candidates to apply for career opportunities at MedReleaf Australia regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require an accommodation in the recruitment process, please contact our Human Resources Team via email:

We have been recently acquired by Aurora Cannabis, a global leader in medical cannabis, to further our mission and open the world to cannabis. With deep roots in the industry, Aurora will bring a wealth of expertise to support our growth and enable us to provide the best service to our community. For more information, please visit auroramj.com

This role will operate in the QLD time zone and may require travel and flexibility with schedule to work in different international / domestic time zones as required. A satisfactory Police and Reference Check are required for an offer of employment.

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