National Reconciliation Coordinator

Join Canteen and help young people affected by cancer in a caring and compassionate team culture.

• Make a difference by impacting the lives of young people affected by Cancer.
• Be a part of an inspiring, purposeful and transformative team culture.
• Based in Sydney or Melbourne
• $85-95k + super and benefits

About us

Canteen and Cancer Hub acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen and Cancer Hub are committed to the safety and wellbeing of children and people of all ages. We welcome all people including those from diverse backgrounds, faiths, sexual orientation and/or gender identities.

Canteen, Camp Quality and Redkite (Alliance Partners) are working together to provide Cancer Hub – a digital hub to help families impacted by cancer more easily access the practical and emotional support they need, when they need it. This role represents Camp Quality and its children and families. Camp Quality brings positivity, fun and laughter back into the lives of kids facing cancer. We are there for children and their families, from the heartbreaking cancer diagnosis through every step of the experience. Camp Quality support families where there are kids (0-15) dealing with their own cancer diagnosis, or the diagnosis of a sibling or parent. The services and programs offered through Camp Quality help families build optimism and resilience through community, education and fun.

We are now seeking a National Intake Clinician- Camp Quality to join our Cancer Hub team. The National Intake Clinician will hold broad knowledge of Cancer Hub services which include knowledge about Camp Quality, Redkite and Canteen services and supports, assist clients to better understand their needs and support options, and refer the clients to the most appropriate avenue.

This National Intake Clinician- Camp Quality will be responsible for representing the needs of Camp Quality eligible children and families and fostering connections between Camp Quality, Cancer Hub, Alliance partners and other stakeholders.

About our benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen and Cancer Hub, and underpin a culture that brings people together, collectively, in an inspiring and positive way. Being a part of our team offers you a rewarding, purposeful and genuine experience, with endless opportunities. Find out more on our LinkedIn Life Page.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $15,900 of your salary tax-free).
• 5 Weeks Annual Leave.
• Learning & Development opportunities.

About our role

The National Reconciliation Coordinator will work take a lead role in developing and implementing Canteen’s Reconciliation Action Plan(s)(RAP). The role will work closely with internal stakeholders, external organisations, Elders, community members and young leaders, to proactively develop strategies for reconciliation initiatives, such that Canteen strengthens its responsiveness to the needs of First Nations peoples and educates staff to provide quality service provision to the community. The role will lead RAP projects, planning and implementing a range of initiatives whilst engaging Aboriginal and Torres Strait Islander stakeholders. The role will support Canteen to embed reconciliation practices in all areas of the organisation. Also, this role will contribute to the safety and quality of care for service users and their families is required to ensure continuous improvement of service delivery.

Key Responsibilities:

Area 1: Reconciliation oversight

• Develop professional and supportive relationships and networks with Aboriginal and Torres Strait Islander community leaders, organisations and young leaders to facilitate effective consultation and decision-making structures for the development and implementation of Reconciliation Action Plan(s).

• Develop and maintain relationships with the Young Adult Reconciliation Network, and support the YARN in their engagement with Canteen, respecting the lived experience of the group and providing opportunities for the YARN to assist to strengthen Canteen’s reconciliation journey.

• Act as a central point of contact and coordination for all RAP commitments by working with each person/department responsible for actions and deliverables.

• With support from the Head of Clinical Services and Reconciliation, co-chair a Reconciliation Action Plan Working Group focused on the ensuring the identified key deliverables of the Reconciliation Action Plan(s) are completed to a high standard.

• Work with the Reconciliation Action Plan Working Group and other key internal stakeholders to develop strategies for reconciliation initiatives including cultural learning, employment and procurement.

• Carry out RAP deliverables assigned to the role to a high standard. • Take a lead on creating supporting documentation, information, reports and processes.

• Provide advice and support to the Canteen staff on engagement with Aboriginal and Torres Strait Islander young people, Elders and community groups where applicable to strengthen cultural competence.

• Organise and manage internal and external events to recognise and celebrate dates of significance.

• Work with the Marketing & Communications team to effectively promote the progression of the RAP to internal and external stakeholders.

• With support from the Head of Clinical Services and Reconciliation, review existing organisational policies and recommend improvements to improve inclusivity within the workplace.

• Ensure that Aboriginal and Torres Strait Islander young people are central to the development and/or implementation of effective strategies, activities and resources.

Area 2: Canteen Team

• Work effectively and professionally to the Head of Clinical Practice and Reconciliation, reporting all incidents, near misses and equipment repairs.

• Participate in and facilitate relevant internal meetings, planning meetings and the all-staff national conference.

• Ensure all promotional materials and social media activity and documents are compliant with Canteen’s brand guidelines.

• Attend and promote Canteen at relevant conferences and networking forums where appropriate.

• Adhere to all child protection policies and procedures including monitoring ‘working with children checks’ for volunteers and local leadership participants.

• Commitment to supporting the Canteen Strategic Plan and contribution to annual performance and budget planning. Deliver on budget expectations and KPI’s as agreed with management.

• Accurately record relationships and activities in relevant databases.

Area 3: General duties

• Assist with budget projections for coming year where requested.

• Maintain budget limits as agreed with the Head of Clinical Practice and Reconciliation

• Work with the Head of Clinical Practice and Reconciliation to identify and participate in appropriate professional development.

• Maintain awareness and knowledge of Canteen policies and procedures.

Key working Relationships: Head of Clinical Practice and Reconciliation, RAP Working Group, Senior Project Officer, Senior Research Officer – RAP, National Partnerships Manager, Strategic Relationships Coordinator, Canteen Young People, Canteen Staff, Aboriginal and Torres Strait Islander Elders, Community Organisations and Stakeholders.

About you

• Relevant tertiary qualification and/or proven experience in a similar position.
• Experience working with the Aboriginal and Torres Strait Island communities in advocacy, health promotion, education or leadership development or other relevant experience.
• Knowledge, understanding and appreciation of cultural diversity, in particular Aboriginal and Torres Strait Islander cultures.
• Current open driver's license, ability to obtain a first aid certificate and the flexibility to travel interstate, work weekends and evenings (with notice) are essential.
• Current National Criminal History Check and Working with Children Check.
• Excellent computer and digital communication skills.
• Strong attention to detail, organisational/project planning and time management skills.
• High level of integrity, honesty and credibility.
• Strong communication and networking skills; warm and approachable, ability to build rapport; respectful and professional in engagement with others.
• Ability to work independently, managing a busy and diverse workload and prioritising effectively to ensure successful results.

Hours of work

Due to the nature of Canteen’s work, you will be required to (very) occasionally work weekends and evenings. Advance notice will be given when this is the case, and Canteen does have a Time off in Lieu policy for taking leave as agreed with the supervising manager.

Every team member at Canteen

Are responsible for understanding their obligations and responsibilities as set out in the Canteen code of conduct and are expected to:

• Uphold Canteen’s culture and values: We Connect, We Empower, We Challenge, and We are Real.

• Takes reasonable care for the health and safety of themselves and others;

• Understands and complies with the Workplace, Health and Safety Systems;

• Reports hazards and incidents and participates in risk management as required.

• Ensure the safety and wellbeing of children and young people accessing Canteen as specified in the Child Safeguarding Policy.

• Ensure that staff and volunteers are equipped with the knowledge, skills and awareness to keep children and young people safe through ongoing education and training.

• Adhere but not limited to Canteen’s Human Resources policies.

• Complete and maintain a current National Police Check and Working with Child Check relevant to the individual’s state jurisdiction.

• Present proof of the professional qualification/s as stated on the employment application.

• Promote and support an inclusive workplace culture which values diversity and embraces the principles of equal opportunity.