People & Culture Operations Coordinator

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

Job Description

Join our People and Culture team as a People and Culture Operations Coordinator. You will join a close-knit team who work collaboratively to support the business with queries, requests, People & Culture platforms, processes, and policies. In this role you will be responsible for maintaining accurate employee and system records, processing changes relating to the employment lifecycle, and improving the employee experience.

This is a permanent role, working flexibly from our Melbourne or Sydney office.

In this role you will: 

• Be the first point of contact for the business for all People and Culture related matters and queries
• Provide support, guidance and coaching to people leaders and employees on People and Culture processes, platforms and the employee lifecycle
• Assist in the initial process of employee concerns or grievances
• Assist in handling employee disciplinary processes and maintaining relevant documentation
• Identify, undertake and contribute to ongoing continuous improvement initiatives to enhance the employee experience
• Identify commonly asked questions to address knowledge gaps and develop new resources
• Collaborate with or escalate to the relevant area of People and Culture when working through employee matters and queries, when required
• Prepare and manage employment contracts and other letters related to the employee lifecycle
• Manage the completion of pre-employment checks and onboarding requirements for new starters
• Support and contribute to cyclical People and Culture activities and if required work with the relevant area of People and Culture
• Ensure data integrity and all employee records are accurate and up to date
• Actively ensure the highest standards of delivery, stakeholder management and collaboration within the team, wider People & Culture team and the business

Qualifications

• Tertiary qualification in Human Resources or related discipline
• Minimum 2 years' experience working in a Human Resources/People and Culture function
• Experience using Workday or another HRIS
• Strong customer service skills
• Excellent attention to detail and administration skills
• Excellent time management skills with the ability to plan, organise and set priorities
• Strong stakeholder management and communication skills
• A strong understanding and ability to maintain confidentiality
• Highly motivated with a positive mindset and can-do attitude

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.  

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately .