Senior officer supervisor

• Competitive annual salary commencin g at $107,653 (including 15% allowance loading) , p lus up to 13% superannuation
• Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

About the Region

Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.

For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.

Senior Officer Venues Supervisor

Remuneration: A nnual salary comme ncing at $107,653 (including 15% allowance loading) , pl us up to 13% superannuation

Closing Dat e: Sunday 2nd June 2024 a t 11.00pm AEST

No late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered.



Role Overview

The Senior Officer Venues Supervisor provides leadership in the planning and operation of Council’s primary entertainment and events venues. This role is responsible for providing excellent customer service and building and maintaining strong relationships with all stakeholders including suppliers, contractors, artists, customers, visitors, internal stakeholders, and the community. Areas of oversight include ticketing, front of house, functions and events, food and beverage services, operations and technical, client relationships, site safety and business unit planning and budgeting.

Essential Knowledge & Skills:

• Qualifications in Business administration and /or Management or equivalent work experience in the events, venues, and/or creative industries.
• Ability to build a team and lead people by nurturing strong relationships, providing clear direction, training, and support.
• Highly developed administrative ability with contract management experience and exceptional written, verbal, and digital communication skills.
• Significant understanding of venue management including ticketing, front of house, customer service, technical and production, hospitality and business development and the ability to develop new policies, systems, and procedures.
• Clear understanding of risk management and workplace health and safety responsibilities related to venue management.
• Demonstrated digital literacy across various software, including, but not limited to Microsoft Office, ticketing platforms, and venue management software.
• Queensland ‘C’ Class driver’s licence that is current and maintained.

Essential Requirements:

• Lead the Venues Services Team, effectively developing and harnessing the team’s strengths to deliver excellence in customer service and venues operation.
• Develop and maintain effective stakeholder relationships to enhance the profile and reputation of Gympie Regional Council Venues (predominantly the Gympie Civic Centre and The Pavilion Conference and Events Centre).
• Ensure a safe environment for staff, customers, and audiences by maintaining knowledge of all safety and emergency management policies and procedures to ensure that these policies and procedures are current and implemented effectively.
• Coordinate major or more complex bookings, liaising with potential venue hirers and event coordinators (during the booking process and provide quotes, venue tours and offer services, as required).
• Liaise internally with other council departments to ensure good communication and inter-organisational cooperation, optimising the use of venues and collaboration regarding staffing for Council supported events and functions.
• Oversee outward facing services including ticketing, food and beverage service and front of house.
• Collaborate with Council’s Marketing and Communication team to ensure that the venues and their events are promoted effectively through a range of communication channels to increase visitation and stimulate hirer growth.
• Develop, implement and review policies and procedures for the effective, efficient and safe operation of the venues and its programs, in keeping with best practice industry standards (as relevant to the regional context).
• Undertake business unit planning and reporting, managing the physical/facility, human and financial resources of the venues within allocated budget.
• Subject to Executive Team and/or Council approval, actively pursue external funding and revenue streams to enhance Venues initiatives.

Who to Contact

For information regarding the requirements of this role, please contact Council's Coordinator Arts, Community and Culture, Carly O'Neill on or via email

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on or email

What we offer?

• Nine-day fortnight
• Access to employee health and well-being programs
• Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate
• Long service leave after seven years
• Generous superannuation scheme of up to 13 per cent
• Access to salary sacrificing and salary packaging arrangements
• Employee assistance program offering free confidential counselling services for employees and their families.

Our Values

• Accountability
• Communication
• Customer Service Focused
• Integrity
• Teamwork and Collaboration

You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply

Keen to apply? Simply follow the instructions below:


1) Download and review the above
2) Complete the information below, as requested (please use an individualised email address as using another person's may effect your application, if you do not have one please follow this link to create a Gmail account )
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunda y 2nd June 2024 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.