Support engineer

Job Title: ICT Support Engineer

Company: Star Party Hire

Location: Sydney, Australia

Position Type: Full-time

About Us: Star Party Hire is a premier event management and rental company specializing in organizing corporate events, conferences, and exhibitions. With a dedicated team of professionals, we deliver exceptional events that exceed our clients' expectations. As we continue to grow, we are seeking a skilled and experienced ICT Support Engineer to join our dynamic team.

Position Overview: We are looking for an ICT Support Engineer who will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to our team members. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a strong commitment to delivering outstanding customer service.

Key Responsibilities:

• Provide technical support to our team members on IT-related issues during events and exhibitions, ensuring uninterrupted operations.
• Collaborate with event planners and coordinators to assess IT requirements for upcoming events and exhibitions.
• Assist with the setup, configuration, and troubleshooting of IT equipment and systems at event venues, including audio-visual equipment, Wi-Fi networks, and registration systems.
• Monitor IT infrastructure during events to identify and resolve any issues promptly, minimizing downtime and ensuring a seamless experience for attendees.
• Liaise with external vendors and service providers to coordinate IT-related services for events, such as internet connectivity and technical support.
• Document IT support activities and maintain accurate records of equipment inventory, configurations, and maintenance schedules.
• Provide training and support to event staff on the use of IT equipment and systems, ensuring they have the knowledge and resources needed to perform their roles effectively.
• Stay informed about emerging technologies and industry best practices in event technology, making recommendations for improvements and enhancements to our IT infrastructure.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field
• Minimum of 2 years of experience in a similar role, preferably in an Australian employment setting
• Strong knowledge of IT systems, networks, and protocols
• Proficiency in troubleshooting hardware, software, and network issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving abilities
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Benefits:

• Competitive salary commensurate with experience
• Opportunities for professional development and career advancement
• Flexible work schedule and work-from-home options
• Exciting and dynamic work environment in the events industry

If you are a motivated and talented ICT Support Engineer looking for an exciting opportunity to join a leading event management company, we encourage you to apply. Please submit your resume and cover letter outlining your qualifications and relevant experience to . We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: $70,000.00 – $80,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Authorisation:

• Australia (Preferred)

Work Location: In person