Case Management Associate - Urgent

We are searching for a remarkable Case Management Associate to join our vibrant team at Toll Group in Brisbane.
Growing your career as a Full Time Case Management Associate is a terrific opportunity to develop excellent skills.
If you are strong in cooperation, critical thinking and have the right initiative for the job, then apply for the position of Case Management Associate at Toll Group today!

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — 

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

Job Description

An exceptional opportunity exists for a Case Management Associate to join our Toll Transitions team based in Brisbane. This position supports a team of Case Managers who work closely with multiple Defence families and providers to ensure seamless relocation services across the nation from start to finish.

As a Case Management Associate you will provide dedicated administrative assistance to Case Managers during posting cycle, that supports intensive case management and workflow support. This is an entry-level position, that offers long term career growth and development opportunities, alongside hybrid work arrangements and a positive team environment where you'll feel encouraged to grow. 

As a Case Management Associate, you will:

• Provide administration assistance to a team of case managers in order to deliver a high-quality end to end relocation experience to relocating ADF members and their families.
• Respond to routine telephone and email enquiries 
• Database reporting, data entry of case records, initial assessment of cases, assigning cases to be actioned by case managers
• Co-ordinating third party suppliers and vendors who provide accommodation, travel, housing, and removal services to members
• Contribute to overall continuous improvement activities, accomplishments, projected activities and business case requirements

Qualifications

  To be successful in this role, you will need:

• Previous Administrative experience, preferably in a large organisation that is service orientated
• The ability to build and maintain effective working relationships with team members and stakeholders in a dynamic ‘operations centre’ environment
• Ability to demonstrate basic competence in customer/supplier negotiation and influence
• High attention to detail
• Excellent communication skills 
• Excellent computer skills (Microsoft office applications)

Additional Information

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn than we encourage you to apply anyway. We know that some people hesitate to apply to jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

To find out more about us visit

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

Benefits of working as a Case Management Associate in Brisbane:

● Excellent benefits
● Advancement opportunities
● Attractive package