National Program Delivery Team Leader

About our client:

Our client is one of Australia’s largest providers of education and training services into the corporate sector. A membership driven organisation operating on a national basis with offices located throughout Australia.
Due to continued growth, they are expanding their Program delivery team allowing them to offer more services and resources to members through the successful delivery of their workshops, seminars and training programmes. The role:

This is a newly created role which will see the successful applicant taking ownership of the delivery of a full range of education and training programmes of work which are delivered to customers through both in person and online training workshops and seminars.
This is an end to end delivery role and will be customer facing. As such you will take ownership of scheduling, enrolment, operational support and overall customer experience.
This is a management role, taking charge of 8 delivery partners who will support you to ensure the successful implementation of all services within NSW. It is imperative you have proven people management experience with the ability to motivate and upskill a team. A key focus here will be the uplift of customer experience.
A high level of customer service and stakeholder management skills will be key to success.
This role will suit an individual with a proven background in leading operations or customer service within a corporate setting. Equally, an individual from the higher education sector with experience in supporting education programme delivery would be a great fit. Responsibilities include:

Work closely with the Customer Service Delivery Manager, Program Delivery Partners, and Scheduling and Rostering Team to effectively manage program scope, deliverables, resources, risks, budget, and scheduling, encompassing events, courses, roadshows, and related initiatives.

Coordinate all aspects of program logistics, including venue arrangements, presenter coordination, setup and teardown, registration management, distribution of course materials, and proactive communication with stakeholders.

Collaborate with various cross-functional teams to ensure the successful execution of programs.

Support the execution of member, client, and guest events, courses, and initiatives at regional, national, and international levels.

The successful candidate:

At least 3 years of demonstrated leadership in a similar customer relations and experience role within a sophisticated, professional stakeholder organization.

Track record of excelling in a leading service provider environment known for its exceptional customer service standards.

Profound familiarity with customer relations and experience processes, showcasing a high level of expertise.

Proven experience in financial accountability, including invoicing and reporting.

Solid grasp of Upbeat, encompassing case and task management.

Outstanding organizational, planning, and time-management abilities.

Exceptional interpersonal skills, stakeholder engagement prowess, and communication proficiency.

Demonstrated aptitude for problem-solving, delivering exceptional customer service, and meticulous attention to detail.

What's on offer? Our client is offering a salary package of $120,000 - $130,000 inclusive of super. In addition, and as mentioned above, they offer a wonderful working environment with L&D at its core. There are multiple additional benefits available.