Operations Supervisor

Help us deliver like never before

At StarTrack, we’re focused on our people, on teamwork and on helping you to get the job done. And as Australia’s largest freight and logistics provider we know a thing or two about delivery. 

About the opportunity

Working from 2-11pm and based in Greenacre, this hands-on role reports to the Senior Supervisor. You will lead the PM shift of 25-30 Freight Handlers and Forklift Drivers at any given time, ensuring service and performance goals are met. Responsibilities include analysing performance, identifying improvement opportunities, and collaborating with peers to enhance processing operations. This role emphasizes continual efficiency improvement within budget, aiming for service excellence and clear alignment with business objectives.

What you’ll deliver with us

In this dynamic opportunity, you'll excel in your role, gaining invaluable experience and advancing your career within a thriving and supportive environment. Leading by example, your focus will centre on motivating your team, emphasising safety, providing exceptional customer service, and streamlining business operations for optimal efficiency.

You’ll also

• Manage internal and external stakeholder relationships with a focus on customer management and service requirements
• Develop and foster a capable support and team network for on-time processing and commitment to team objectives
• Lead change and innovation, implementing new cultural practices, systems, and processes to delight customers
• Develop reports with statistical data and conduct trend analysis for proactive improvement activities, presenting analytical findings to peers, the Facility Manager and customers as required
• Analyse daily offsite activities to identify issues and develop service improvement plans
• Provide information to key stakeholders for decision-making purposes
• Assist with budget and target management, implementing financial control measures
• Develop local plans supporting efficiency improvement through service quality and customer stability
• Participate in customer site audits, interact with relevant staff, and respond to requests for information and statistical reports

About you

You possess a unique blend of qualities that set you apart, demonstrating a natural talent for leaning into the tough conversations with a kind and fair approach. As a results-driven and passionate leader, you are eager to foster growth, thriving on building trust and instilling self-confidence in your team through respectful and ongoing feedback. Your robust leadership capabilities, coupled with well-developed people management skills, uniquely position you to support and navigate change effectively.

You’ll also have 

• The ability to assimilate and produce information when reporting, and effectively present key findings to internal and external stakeholders
• Sound analytical and problem-solving skills, alongside strong influencing and negotiating skills
• A great understanding of achieving results from a service and cost perspective, with sound operational decision making
• Knowledge of CoR and OH&S regulations
• Experience within a supervisory role in an operational setting
• The ability to work within a busy and self-directed team
• Flexibility around shift start/end times & ability to work alternative shift patterns if required 

How we’ll deliver for you

• Strong Career development
• Genuinely influence our organisational culture
• Ensure we deliver on our values of Trust, Inclusivity, Empowerment and Safety every day, our TIES that bind us together and promote a culture to be proud of

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on