Participant Engagement Coordinator and Administration

About Us:

Zest Project Co. is an organisation dedicated to promoting holistic well-being and mental health through innovative approaches. We believe in the power of interdisciplinary collaboration to address the complex needs of our clients and communities. Our mission is to empower individuals to thrive by fostering connections, resilience, and self-discovery.

About the role:

This role encompasses both administrative responsibilities and direct support for our participants. The successful candidate will play a crucial role in facilitating participant goals, managing administrative tasks, and ensuring the smooth operation of our programs.

Key Responsibilities:

• Support our team of support workers to create and work towards participant goals.
• Prepare progress reports documenting participant achievements, challenges, and next steps.
• Liaise with stakeholders such as participants, their families, support workers, healthcare professionals, and social service agencies.
• Engage in networking activities to establish and maintain relationships with community organisations, service providers, and other relevant parties.
• Perform general administrative duties.
• Assist in coordinating meetings, conferences, and other events, including arranging logistics and preparing materials.
• Support the team in daily tasks, which may include data entry, research, and other ad-hoc assignments.
• Collaborate effectively with colleagues to ensure seamless operations and support across departments.
• Provide support work shifts to cover staff unavailability or last-minute participant support needs.

Qualifications:

• Previous experience in an administrative role or similar capacity preferred.
• Strong organisational skills with the ability to multitask and prioritise tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and other relevant software.
• Detail-oriented mindset with a high level of accuracy in work.
• Ability to work independently with minimal supervision and take initiative.
• Adaptable to changing priorities and deadlines.
• A positive attitude and willingness to learn and grow within the role.
• Certification or training in providing support to participants under the National Disability Insurance Scheme (NDIS) preferred.
• Familiarity with NDIS policies, procedures, and standards is an advantage.
• NDIS Worker Screening and Working with Children's Check will be requested upon offer of employment