Account Coordinator

Job Description

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Australian Steel Market business in our Customer Service Team   as an  Account Coordinator  based in Acacia Ridge, QLD.

You will be the key customer representative to a dedicated portfolio of valued BlueScope customer accounts, maintaining our high standards of service delivery. You will gain invaluable exposure working across multiple business streams and stakeholders where you can grow your professional knowledge and experience and gain invaluable experience with an iconic Australian company.

What Will You Do?

In this varied and cross functional opportunity, you will: 

• manage the customer experience for your account portfolio
• work with internal stakeholders to provide solutions and deliver product in line with customer business needs
• provide our customers with real-time updates on product and service-related matters  
• identify improvements with our systems and processes, assisting with implementing changes for internal teams and customers

More About You

As an energetic customer service professional, you will bring your sociable and collaborative approach to the team. You will have:

• experience within a customer service environment
• sound experience with relationship management and conflict resolution 
• a continuous improvement mindset
• excellent written and verbal communication skills 
• high attention to detail and ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues and identify solutions
• expertise with various digital platforms, open to dynamic process and system changes

What’s in it for you  

• full-time permanent position 
• competitive remuneration package and attractive superannuation options including a profit share plan (annual bonus) 
• hybrid and flexible working arrangements  
• ongoing training and career development opportunities 
• employee benefits with discounts on health and wellbeing products and services 
• Employee Assistance Program 

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions  that drive transformation in our business
• make an impact  that really does shape the world we live in
• keep growing  through continuous learning and development opportunities
• enjoy the sense of belonging  that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose:  We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.