Global Markets Production Services Specialist, Application Production Services & Engineering

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales, and trading.

Connecting Asia Pacific to The World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients, and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

The Team
The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Global Markets Technology. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS has a strong focus on operational excellence and process improvement. Bank of America Merrill Lynch is looking to hire an experienced Application Support Analyst to join our Global Markets Operations & Middle Office (GMOT) Markets Application Production Services Team.

What You Can Expect

You will join a regional team based in several locations whose primary focus will be on providing front line support for Equity, Derivatives, Clearing, Collateral and Settlement Applications related to Global Markets Operations & Middle Office. This is an excellent opportunity to join a well-established team; supporting core Python and Scala based applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies.

What You Will Do

• Deliver application support for in-house applications and vendor products used by Global Markets Operations teams.
• Triage and Manage production Incidents to restore service as swiftly as possible. Manage clear and crisp incident communications to a variety of stakeholders.
• Adhere and oversee adherence to the enterprise defined standard operating procedures.
• Diagnose and resolve complex issues involving root cause analysis and end to end coordination and support of the problem resolution process.
• Ensure the documentation of problem resolution processes and procedures is maintained to the highest quality and accuracy
• Ability to correlate events across multiple systems to proactively surface and resolve deep, underlying issues
• The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems including some weekend support and rotational business events support outside of business hours.
• Build and maintain relationships with business users and other stakeholders. Work closely with development and infrastructure teams to ensure that issues and defects are reported and actioned to meet business requirements and timelines
• Learn, expand, and incorporate application support requirements across global collateral operations teams while building APAC presence with teams across Australia, Singapore, and India.
• Work closely with other MAPS team members across the Asia Pacific region and globally to ensure consistency in service stands and delivery.

Your Background

• 6+ years working experience in a similar role with ITIL foundations.
• Strong analytical, problem solving and troubleshooting skills to be able thrive in a time sensitive and complex production environment.
• Collaborative team player who can work comfortably in a multicultural environment across a multi-country production support landscape
• Creative and innovative, able to find solutions for continuous improvement, and operational excellence.
• Excellent verbal and written communication skills and able to influence, facilitate, and collaborate.
• Stakeholder management experience and the ability to build relationships and form partnership with the users when dealing with production issues and providing the support service to the user base.
• Understanding of OTC collateral / uncleared margin requirements and credit risk management functions is desirable.
• Knowledge of Post-Trade Lifecycle, Trade Processing and Settlement

Technical Skills

• OS (Windows/Unix) based infrastructure
• Database Technologies – SQL and Oracle
• Scripting Languages –Shell, Bash, Python.
• Monitoring Technology – ITRS Genos/Splunk
• Pub/Sub messaging - IBM MQ.
• Ansible and Autosys scheduling