Campaign Account Manager

Job Description

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and is a certified Great Place to Work in Australia 2024.

Our Mission

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

We are looking for a Campaign Account Manager to assist our Media team in campaign implementation, partner relationships, media campaign and on platform interactions performance for our national agency and direct partners.

Responsibilities:

• Preparing and sending bi monthly media campaign & on platform interactions (OPI) performance reporting
• Communicating with internal and external stakeholders 
• Assisting sales in developing and implementing growth / retention strategies
• Relationship building, account management and providing excellent customer service
• Manage the media calendar in conjunction with the Provider Marketing Manager
• Create any necessary development tickets for media work that requires engineering, and ensure appropriate prioritisation of those tasks.
• Implementing and monitoring client campaigns 
• Execution and build of EDM campaigns
• Providing ongoing technical support to the sales team, including data mining and analysis
• Managing product inventory via Google Ads Manager and Braze

About You

You flourish in a fast-moving, agile environment and thrive in a tech culture where growth is inevitable.You are balanced; knowing how to have fun but how to focus and get things done. You speak openly, candidly and authentically to challenge yourself and others. You’re impact and results driven, with a ‘done is better than perfect’ attitude. You are a creative problem-solver, always seeking to find unique and valuable solutions. 

Experience you’ll bring:

• +2 year’s experience in a Customer administration/service role 
• Account Management / Relationship Management experience
• Previous experience within a Media Agency, Digital Agency or Healthcare organisation will be highly regarded but not essential
• Exceptional written and verbal communication
• Google Ads Manager, Braze & marketing analytics platforms
• Demonstrated experience in executing and building EDM campaigns
• Understanding of all relevant market information related to campaign account management & tools used in the industry

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

• A hybrid workplace, offering a healthy balance of work from home and office
• Good mix of virtual and on-site events and celebrations, because we know how to have fun
• Fully stocked kitchen including coffee on tap and subsidised vending machine in our Perth space
• Awesome discounts and salary packaging options through our benefit partners
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

Diversity and inclusion

Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.