Product Support Specialist

Who are we?

Market Index and Livewire Markets are Australia's leading providers of financial data and analysis, empowering investors with comprehensive insights into market trends and company performance. We pride ourselves on delivering accurate, up-to-date information to our users, and facilitating informed decision-making in the world of finance.

Job Description

What’s the role?

This entry-level position reporting to the Head of Product and working directly alongside Senior Product Managers is an opportunity to kick start your career on a pathway towards becoming a Product Manager. As an important member of the Product team, you will have an impact on the evolution of our suite of products from day one as you tackle our support operations by providing feedback and insights into how we might improve the experience of our clients and users.

What will you look after?

• Contributing to our Product Roadmap – Leverage the insights garnered from managing our client and audience inquiries to help us prioritise and re-prioritise our focus.
• Product Development – Facilitate communication between product design and development teams to coordinate and implement the delivery of product fixes, enhancements, and features.
• Product Resources – assist in the creation and maintenance of resources to support the delivery of our services to be used internally and externally.
• Manage support operations – assist in the receipt and action of internal and external support queries, contributing these insights to inform the product roadmap.
• Onboarding – assist with the client onboard process ensuring all required integration elements are identified, managed, and delivered successfully.
• Project Management – contribution to, and or management of, product-related projects as directed and required.
• Data Integrity - working with our product team you will play a key role in ensuring the accuracy and integrity of our site data.

What skills/interests might help you to be successful?

• Passion for investing and investment-related content.
• Understanding or a willingness to learn process mapping.
• Continuous improvement mindset.
• Excellent written communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritise tasks effectively.
• Familiarity with financial markets and terminology preferred.
• Previous experience in customer support or data entry roles is an advantage.

What’s in it for you?

• Opportunity to work with a dynamic team in a fast-growing industry
• Flexible remote work arrangement
• Exposure to financial markets and valuable learning opportunities
• Competitive compensation package