24I/VISO - Customer Support Advisor

Customer Support Advisor – Sydney Australia -– (Job Ref: 24I/ VISO) Randox Laboratories currently has 2 vacancies for a target driven individual in the position of a Customer Support Advisor to join our dynamic and growing Customer Support Team. This is an office-based position covering Queensland, Northern Territory and Western Australia. As a Customer Support Advisor, you would contribute to the company’s overall growth and profitability by developing and maintaining effective advise to increase sales and customer satisfaction. The role:

• - Responsible for maintaining excellent standards of customer support and after sales service to customers across the Australia
• - Supporting the sales and technical support team answering customer enquiries including product and order queries
• - Assisting with registration and enrolment for Randox QAP scheme (RIQAS) - Supporting regional customers with regular phone calls and emails to ensure satisfaction with Randox products and to ensure awareness of new products available which may be of interest (telesales).
• - Contacting new and existing customers to bring in new business and upsell. Generating new sales leads for the wider sales team (telesales)
• - Completion of daily and weekly reporting
• - Maintaining a sound working knowledge of the specific products chosen to sell and support.
• Bachelor’s degree or higher in a life science or business-related discipline.
• Experience working in customer service.
• High degree of self-motivation.
• Ability to communicate complex information in an easily understood way.
• Be computer literate in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent communication and presentation skills.

Customer Support Advisor – Sydney Australia -– (Job Ref: 24I/ VISO) Randox Laboratories currently has 2 vacancies for a target driven individual in the position of a Customer Support Advisor to join our dynamic and growing Customer Support Team. This is an office-based position covering Queensland, Northern Territory and Western Australia. As a Customer Support Advisor, you would contribute to the company’s overall growth and profitability by developing and maintaining effective advise to increase sales and customer satisfaction. The role:

•  - Responsible for maintaining excellent standards of customer support and after sales service to customers across the Australia
• - Supporting the sales and technical support team answering customer enquiries including product and order queries
• - Assisting with registration and enrolment for Randox QAP scheme (RIQAS) - Supporting regional customers with regular phone calls and emails to ensure satisfaction with Randox products and to ensure awareness of new products available which may be of interest (telesales).
• - Contacting new and existing customers to bring in new business and upsell. Generating new sales leads for the wider sales team (telesales)
• - Completion of daily and weekly reporting
• - Maintaining a sound working knowledge of the specific products chosen to sell and support.

Essential:

• Bachelor’s degree or higher in a life science or business-related discipline.
• Experience working in customer service.
• High degree of self-motivation.
• Ability to communicate complex information in an easily understood way.
• Be computer literate in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent communication and presentation skills.

Your Profile:

• Sales or Telesales experience.
• Previous experience with CRM, email marketing Software and our website CMS.
• Scientific background or work experience in science related industry will be highly regarded.

About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.  Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially. Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions. Please submit all CVS and applications in English.  

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