Responsibilities:

• Providing daily mentoring, coaching and advice to the team and mentoring for PMA’s
• Attending and contributing to monthly 2IC meetings
• Coverage when required to deliver and manage weekly meetings on behalf of the Team Leader
• Assisting the Team Leader with portfolio coverage where necessary in team absences
• Responsible for generating and circulating specific KPI reports to their team alongside Team Leader
• Providing feedback to management of process improvement opportunities
• Building positive and productive relationships with clients and communicate regularly along with escalating and resolving areas of concern as raised by clients
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Portfolio Management

Personal Attributes

• Highly organised with excellent time management
• Experience with leading and mentoring more junior staff
• Exceptional communication skills
• Exceptional people skills with a customer service focus
• Ability to work efficiently and prioritise tasks
• Initiative and effective problem solving
• Prolific work ethic and close attention to detail
• Most of all a team player

Additional

If this sounds like you, please attach a cover letter stating why you believe you would be a great fit for this position.