A&DS Project Officer

• Permanent, Full Time
• $99,526.96 per annum plus Superannuation
• Join the Community Health & Wellbeing team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Provide high‑quality project support across Aged & Disability Services (A&DS) to strengthen service delivery, data integrity, and compliance.

What you’ll be doing:

• Deliver high quality project coordination and support across A&DS to progress strategic and operational initiatives.
• Contribute to planning, implementing, and evaluating projects that improve service quality, client experience, operational efficiency, and compliance with funding requirements.
• Build and maintain collaborative relationships with internal teams, IS, Civica, and other external stakeholders to support effective project delivery and continuous improvement.
• Share relevant information about A&DS services and participate in internal and external networks to support knowledge exchange and strong client outcomes.
• Collect, analyse, and interpret data to produce reports, insights, and dashboards that support decision making and project outcomes.
• Monitor and maintain the integrity, accuracy, and security of data within the Client Management System (Carelink), implementing corrective actions as needed.
• Provide day-to-day technical support and troubleshooting for Carelink, ensuring prompt resolution of issues and minimal service disruption.
• Liaise with Civica to coordinate system updates, enhancements, and version upgrades, ensuring minimal disruption and clear communication to users.
• Support A&DS in the transition to CIVICA managed services, including readiness activities, process alignment, and testing.

The skills and experience you’ll bring to the role:

• Demonstrated experience supporting or coordinating projects in community, aged care, disability, or related service environments, including contributing to change management and service improvement initiatives.
• Strong understanding of aged care financial procedures and compliance requirements.
• Demonstrated ability to ensure data accuracy, integrity, and security, and to support reporting requirements across platforms such as Carelink, DEX, TechOne, and the Funded Agency Channel.
• Knowledge of Aged & Disability Services policies, relevant Acts, and regulations at both local and national levels.
• Ability to build relationships and collaborate with internal and external stakeholders, including Council staff, clients, and service providers.
• High-level customer service skills, ensuring professional and empathetic interactions with diverse individuals.
• Experience in accounts administration, data reporting, and financial management within Aged & Disability Services.
• Experience managing client databases, rostering systems, and providing system administration support.
• Strong written and verbal communication skills, including preparing reports, correspondence, and data analysis.

Required Certifications & Qualifications

• Degree or diploma in accounting, business, or a related field or lesser formal qualifications with substantial relevant experience.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.