Accommodation Manager

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

The purpose of this role is to ensure the delivery of high-quality, person-centred support to NDIS participants and ensure that the services being rendered by Incluso Services team members meets our quality and care standards. This role involves leading a team of Disability Support Workers, coordinating the service delivery, rostering your team, maintaining required compliance and fostering a positive and inclusive environment that promotes participant independence and community participation for the participant/s that reside in the assigned SIL home. 

What you'll do:

• Oversee rostering and delivery of NDIS supports, ensuring shifts are always covered and services align with participant goals.
• Deliver person-centred, goal-focused support and regularly review and adjust participant plans.
• Manage scheduling, staff allocation and attendance at required appointments.
• Conduct regular on-site visits across Melbourne SIL and client locations to monitor standards, safety and client satisfaction.
• Keep guardians, support coordinators and families informed of participant wellbeing and progress.
• Recruit, train, supervise and develop support workers, manage performance and maintain adequate staffing.
• Ensure compliance with NDIS and organisational policies (risk management, incident reporting, feedback/complaints, workforce capability).
• Monitor and audit medication administration, restrictive practices and participant records in Visual Care; maintain health and hospital logs.
• Maintain high standards of care, cleanliness and safety in SIL homes and prepare regular reports on service delivery and outcomes.

What you'll bring:

• Certificate IV in Disability, Community Services, or a related field (required).
• Diploma or higher qualification in a relevant discipline (preferred).
• Proven team leadership experience.
• Understanding of disability support services, NDIS plans, and community engagement (mandatory).
• Strong ability to interact with participants, team members, and stakeholders
• Excellent communication and presentation skills, with the ability to convey complex information to NDIS and non-NDIS stakeholders.
• Bring a friendly, positive and can-do attitude.
• Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.
• The position requires travel to various sites and client locations throughout Melbourne as part of an inherent requirements of the role to effect desired service delivery and engagement

What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We offer flexible work arrangements, and hybrid working models.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.