Account Coordinator Leader

Job Description

About the Role

As an Account Coordinator Leader and overseeing a national team of Account Coordinators, you will be a foundation of support, structure and coaching that allows the team to thrive, grow, and do what they do best in supporting our Sales teams with their portfolios of Real Estate Developer clients. From setting up digital & print marketing campaigns to general account / admin tasks, no two days are ever the same for this team! 

For an experienced and charismatic people leader, you’ll come in at a time of huge growth and development with Domain now part of the Costar Group!
With direct visibility into wider Domain teams (Content, AdOps and Sales), and a unique reporting line into senior leadership, this is a unique opportunity to put yourself on the map in a robust Account Coordinator function that will grow and thrive under your leadership.

What You’ll Do

• Roll out structure, processes and a positive can-do culture to the team to allow them to do what they do best - e.g. through performance tracking, weekly meetings and team recognition.

• Communicate constantly with Sales stakeholders to ensure a seamless delivery of services, and actioning feedback to improve performance and customer satisfaction.

• Act as an escalation point to help resolve complex customer needs.

• Oversee admin support provided to sales teams - e.g. proposals, client correspondences, case studies and reports.

• Encourage cross-skilling and knowledge sharing amongst team members.

• Optimising team capacity and ensuring fair allocation of work, whilst driving adherence to service level agreements.

• Eventually develop onboarding, training programs and coaching for long-term career progression within the team.

• Hire for any new roles as the team grows.

Ideally You’ll Have

ESSENTIAL:.

• Strong people manager experience with a highly confident style.

• Experience managing interstate / remote team members.

• Great communicator who thrives in front of customers and stakeholders.

• Can-do attitude, and ready to be hands-on in all areas!

• Adept at identifying opportunities for process improvements.

• Full working rights for a full-time permanent position.

NICE TO HAVES:

• Industry experience in digital advertising / marketing with an understanding of Ad-Ops functions.

• Previous experience in a Coordinator role or similar team support / admin function.

• Experience with Salesforce, Tableau, Zuora, Optima or similar tools. 

What’s In it For You

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

• Hybrid working policy

• Up to 20 weeks paid parental leave for primary carers.

• Wellbeing leave, and the opportunity to buy extra leave days.

• Leadership development programs, LinkedIn Learning and more.

• Regular social events including our famous Innovation Days and annual BBQ!

About Domain (part of the Costar Group)

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group - a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. We are dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

Equity. Diversity & Inclusion

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at [email protected] or leave a message on 1300 858 356 and we will get back to you.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing