Account Manager

 Account Manager – Australia Region

Role Overview

We’re looking for a highly motivated Account Manager to take ownership of our expansion efforts in the Australian market. This is a builder role — you’ll be the first AM in the region, with the opportunity to grow into a more strategic position as the region scales.

You’ll manage SMB and Mid-Market customers, focusing on expansion and growth within existing accounts. You will work closely with SDRs generating demand, and collaborate with Customer Success, Marketing, and Product to ensure a cohesive customer journey.

Your KPIs will focus on revenue expansion, product adoption, and conversion.

 Key Responsibilities

• Own the post-sale relationship with SMB and Mid-Market customers in Australia.
  
  


• Conduct discovery and expansion meetings to identify new opportunities.
  
  


• Collaborate with SDRs to manage and convert pipeline.
  
  


• Partner with onboarding and support teams to ensure a smooth customer experience.
  
  


• Track and meet quarterly revenue expansion goals.
  
  


• Contribute feedback to Product and Marketing teams.
  
  

Ideal Candidate Profile

• 2+ years of experience in SaaS — preferably in AM or AE roles.
  
  


• Proven track record in SMB or Mid-Market segments.
  
  


• Has transitioned from Sales (AE/BDR) to Account Management, or has a hybrid background.
  
  


• Strong collaborative mindset — has worked cross-functionally (Sales, CS, Marketing).
  
  


• Highly independent and self-driven — thrives in a remote, low-supervision environment.
  
  


• Understands the dynamics of early-stage teams or startups — comfortable building processes.
  
  


• Ambitious and growth-oriented — sees this role as an opportunity to scale a new region.
  
  


• Strong communication skills and ability to build trust with clients quickly.
  
  

 Key Qualities

• Builder personality – proactive, resourceful, entrepreneurial.
  
  


• Not afraid of ambiguity — thrives in "first person on the ground" scenarios.
  
  


• Understands Connecteam’s value and can pitch it clearly.
  
  


• High emotional intelligence + structured sales thinking.
  
  


• Willing to invest time and energy into growing a region from scratch.