Account Manager

Purpose of this role:  

As the Account Manager, you will play a crucial role in managing and nurturing client relationships while supporting the Senior Key Account Managers with day-to-day account management tasks. This is an exciting opportunity for someone who is eager to start or grow their career in account management, develop strong communication skills, and learn from a collaborative team.  

Key responsibilities:

• Assist in managing a portfolio of existing client accounts, ensuring high levels of client satisfaction.


• Serve and assist as a primary & secondary point of contact for assigned clients, addressing inquiries and providing solutions in a timely manner.


• Support Key Account Managers in preparing reports, presentations, and account reviews.


• Own the internal processes for the accounts and support the key account manager.


• Collaborate with internal teams, including presales engineering, supply chain, and project delivery, to ensure client needs are met.


• Contribute to the strategic account plans of the set accounts supporting the KAM.


• Conduct account research and mapping of accounts.


• Support Key account manager with contract reviews and negotiations.


• Monitor client accounts to identify opportunities and help expand relationships.


• Assist in RFQs and negotiations as needed.


• Maintain accurate records of client interactions and update CRM systems.


• Help identify potential areas for process improvement in client management.


• Attend client meetings (virtually or in person) alongside Senior Key Account Managers.  


• Support bid management teams with project kick offs, tender review documentation and submission documents are to a high standard.

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations.


• Actively promote safety in the workplace

Employees reporting to Incumbent  N/A

Main contacts within Company

• Pre-sales Engineering


• Supply Chain


• Legal


• Finance


• Service


• Sales

Specialist Knowledge:

2-5 years of experience in sales, customer service, or account management.

Practical Experience:  

• High level of computer literacy skills. 


• Ability to track opportunities and familiar with CRM tools

Education/Qualification:

• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required).  


• Must have the right to live and work permanently in Australia

Personal Attributes:

• High level of interpersonal, communication and negotiation skills


• High level of business acumen  


• High level of Time management skills and follow up.


• Ability to build relationships with clients quickly.


• Clear and fluent verbal communication skills.  


• Entrepreneurial drive. Self-motivated, passionate and driven by targets