Account Manager - 3PL

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm is a leading 4PL provider in Australia with a Warehousing division that delivers scalable and flexible solutions, with streamlined and effective management of inventory.

We are looking for a solution-focused and analytical Account Manager to join our Warehousing team in Melbourne.

As an Account Manager, you will partner closely with a portfolio of blue-chip customers to deliver efficiencies within their supply chain and effectively manage their logistics contract. You will develop a deep understanding of customer requirements and provide valuable insights and expertise that will support them to deliver on supply chain objectives.

Key responsibilities will include, but are not limited to:

• Determining client needs to drive customer-centric and solution-focused outcomes
• Maintaining strong relationships at tiered stakeholder levels both internally and externally
• Working in close collaboration with customers to ensure achievement of project goals & timelines, ensuring service levels are met
• Leading solution, and contract negotiations with assigned customers to facilitate portfolio goals and customer retention
• Adopting a "hands on approach" to develop and administer key account plans and continuous improvement solutions aligned with corporate objectives, strategies, and initiatives
• Proactively leading the development of reports and delivery of on-site client visits on a weekly, monthly, and quarterly basis to cover off tactical/strategic focuses and KPI management
• Managing and executing administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results
• Interstate travel will be required to visit regional warehouses that service the existing portfolio

To be successful in this position, you will possess:

• Previous experience in an Account Management role, preferably with a focus on Warehousing or Logistics management
• Proven analysis, problem solving and negotiation skills
• Able to quickly navigate complex logistics scenarios
• Impeccable prioritisation and organisational skills
• Exceptional presentation and communication skills (both written and verbal)
• Data-driven, with proven commercial acumen and strategic thinking, including competence in MS Excel
• Entrepreneurial mindset that demonstrates strong initiative and sense of ownership

This is an exciting opportunity to join our 3PL warehousing team as we experience strong growth and and be a part of a hardworking and energised team. You can look forward to the below:

• Attractive remuneration scheme, with uncapped earning potential
• Internal advancement opportunities for high performers
• Work with like-minded and passionate people in an environment that will support and challenge you
• An outstanding opportunity to enhance your career in the logistics and supply chain industry
• An engaging and empowering culture
• Onsite training and ongoing professional development
• Onsite parking
• Company functions and team building activities
• Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer