Account Manager

IntelliDesign partners with a cohort of companies to create game changing electronic products for industry. The products we create are designed and manufactured in Seventeen Mile Rocks, Brisbane and are deployed globally in medical, transportation, defence, and industrial environments. IntelliDesign is built on the core values of Innovation, Quality and Together. These values are reflected in everything we do. 

At IntelliDesign, people are our most valuable resource.  Our people bring individual strengths to embrace challenges as a team and create a portfolio of advanced products. We are invested in the success of our partners and people and there are regular opportunities for training, growth and advancement within IntelliDesign. 

Together we will achieve our vision to put a product on the moon. 

Join our Sales and Marketing team as our Account Manager and bring your enthusiasm for exceptional customer support while assisting IntelliDesign to achieve strategic and operational objectives.  You’ll develop customer focussed relationships, secure new customers and own the process of account management within our QMS.

Key Responsibilities

• Account Manager for defined Production customers, providing support with project status, deliveries, issues and opportunities.
• Conversion of Production customer forecasts to orders, achieving KPI’s and working with Account Managers on the outcome.
• Process owner of account management for all Production Customers.
• Quoting existing Production Customers and ensuring pricing and profitability are in line with company policy.
• Assess Customer satisfaction with IntelliDesign performance initiate improvements. 
• Coordinate new opportunities, proactively sourcing Customers and providing timely information.
• Assist in the handover and onboarding of new projects into Production.
• Maintaining integrity of data in IntelliDesign’s Internal Database.
• Participation in customer meetings and tradeshows.

What we are looking for

• Proven track record of success in a customer facing sales role.
• Demonstrated success in developing relationships with new and existing customers ideally in a B2B environment.
• Experience in creating sales processes to improve the efficiencies across the customer journey.
• A background in manufacturing, production operations or technical based background environment is desirable.
• Excellent verbal and written communications skills with the ability to translate concepts based on customer needs.
• Ability to build collaborative working relationships internally.
• Ability to use CRM, business tools and MS Office to perform functions of the position.

What we offer

• Competitive Salary and Incentive package
• Permanent full time opportunity 
• Flexible working arrangements including flexible start and finish times
• Company funded Life Insurance cover
• Individual and team recognition programs
• A diverse culture with an equal opportunity employer, where we celebrate diversity and are committed to creating an inclusive environment
• Great workplace culture with a friendly and collaborative working environment
• Enjoy fruit which is provided in our large kitchen and use the outdoor area for breaks and BBQ’s
• Ample parking is available
• Regular team events including monthly IntelliUpdates, Lunch & Learns and social events
• Free and confidential Employee Assistance Program which provides access to 3 counselling sessions plus much more

Applications 

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

To find out more about our company and discover some of the other reasons why you should apply for this role, visit our website at www.intellidesign.com.au.  You must have the right to live and work in this location to apply for this job. 

Contact us at [email protected] if you have any questions about the role.  Interested candidates only.  No recruitment agencies, search firms, or third parties please.

Apply now to join our team.

Together we can. Together we will.