Account Manager and Administration Officer

Are you a seasoned professional with a background in the building industry and a passion for exceptional client service? Do you excel in managing accounts and administrative tasks with precision and a friendly demeanor? If so, Aqua Living Pools is looking for you to join our team!

Position: Senior Accounts and Administration Officer
Location: [Insert Location]
Type: Full-Time (38 hours per week)

About Us:
Aqua Living Pools is a premier concrete pool building business dedicated to delivering high-quality pool solutions and exceptional customer service. We are seeking a dynamic and detail-oriented Senior Accounts and Administration Officer to oversee our administrative operations and ensure outstanding client relations.

Key Responsibilities:

• Manage client accounts, ensuring accurate financial records and timely invoicing using Xero.
• Provide a warm and professional welcome to visitors and clients, handling inquiries with efficiency and friendliness.
• Maintain and update CRM programs, managing client information and interactions effectively.
• Coordinate appointments, meetings, and schedules, ensuring efficient time management.
• Handle incoming phone calls, direct them to the appropriate department, and manage messages.
• Assist with administrative tasks, including managing mail, supplies, and office documentation.
• Build and maintain strong relationships with clients and team members, fostering a positive and collaborative environment.
• Troubleshoot and resolve client issues promptly, providing exceptional customer service.
• Multitask and manage various responsibilities efficiently, ensuring smooth daily operations.
• Research and understand property details to provide informed advice to clients.
• Engage with clients to support and realize their outdoor concrete pool dreams, offering expert guidance and personalized solutions.

Requirements:

• Proven experience in the building industry, with a strong understanding of construction processes and terminology.
• Detailed knowledge of Xero and proficiency in using CRM programs.
• Outstanding communication and interpersonal skills.
• Ability to build rapport with clients and team members.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent time management and multitasking abilities.
• Quick learner with the ability to adapt to new tools and processes efficiently.
• Ability to research and understand property details, offering valuable insights to clients.

What We Offer:

• Competitive salary and benefits package.
• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• The chance to be a key player in a thriving and respected company.

How to Apply:
If you are a highly skilled accounts and administration professional with a passion for client service and a background in the building industry, we would love to hear from you! Please send your resume and a cover letter detailing your relevant experience to the above link and please make sure to give evidence and references for any previous experiences.

Join Aqua Living Pools and help us create beautiful and functional pool experiences for our clients!