Account Manager - B2B SaaS

Hybrid | Full-time
Sydney or Melbourne


About Protecht
Protecht is a global risk management SaaS business. We help organisations manage risk better every day. We’re growing fast, scaling globally, and building teams that are smart, ambitious and supportive.

We’ve been certified as a Great Place to Work four years in a row, and we take that seriously. We look after our people while delivering real results.


About the Role
As an Account Manager, you will play a vital role in nurturing long-term relationships with our valued customers. You’ll manage a portfolio of enterprise customers across Australia and New Zealand, ensuring they derive maximum value from their investment in the Protecht ERM platform.

This is a consultative role focused on relationship-building, retention, and growth. You'll act as a trusted advisor, helping customers mature their risk frameworks while identifying opportunities to expand Protecht’s footprint within each account.


What you’ll be doing

• Own and manage a portfolio of enterprise customers, acting as their key point of contact.
• Drive growth by understanding business needs, conducting regular health checks, and delivering quarterly business reviews.
• Identify and convert opportunities for cross-sell and upsell across your portfolio.
• Present, demonstrate, and recommend solutions to key stakeholders, including Risk and Compliance teams.
• Collaborate cross-functionally with Advisory, Product, Support, DevOps, Marketing, and Sales to resolve issues and enhance customer outcomes.
• Lead renewal discussions and contract negotiations.
• Respond to RFPs, create statements of work, and develop customer proposals.
• Proactively manage and resolve customer escalations with professionalism and urgency.
• Maintain accurate account records and pipeline opportunities in Salesforce CRM.

Why join us?
We’re proud to be certified as a Great Place to Work four years in a row. We look after our people while delivering at a high level. Here are some of the perks of working with Protecht:

• Genuine career growth in a fast-growing SaaS business.
• Flexible work that supports work and life - our way of working lets people work across home and in our offices.
• A strong commitment to your learning and development - fortnightly dedicated L&D afternoons.
• A strong focus on work / life balance with access to Birthday leave, bonus days, paid parental leave and long service leave.
• Modern Sydney CBD office.
• Global exposure across APAC, UK, and US teams.
• Award-winning culture – Great Place to Work (4 years running).

You will be a great fit if you have:

• 2–5 years of experience in Account Management, or a similar role in a B2B SaaS or professional services environment.
• A Bachelor or Master’s degree in business, Risk, IT, or a related field.
• Exceptional relationship management skills and an ability to build rapport with diverse stakeholders.
• High attention to detail and a passion for continuous improvement.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite, Microsoft Teams, Salesforce CRM, and project tools like Trello.
• Experience with Protecht ERM or another GRC system is a strong advantage.

Interested?
If you're an energetic, proactive account manager ready to make a real impact, Apply online today!

Visit our website https://www.protechtgroup.com/ to find out a little more about working with us.

Protecht is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for everyone.