Account Manager - Growth-Minded Organization

Our client is a dedicated team within a prominent media organization, focused on supporting small businesses in achieving their digital marketing objectives. 

The Client Success Manager plays a pivotal role in managing digital campaigns for a diverse range of small and medium-sized businesses. Collaborate closely with Sales, Account Management, and implementation teams to drive campaign performance and provide top-tier service to clients

What you will receive.

• Up to $85,000 Inc Super + 12% Bonus (Paid Quarterly)
• Hybrid work environment
• Access to onsite gym
• Enjoy employee discounts with various renowned brands

Key Responsibilities:

• Collaborate with Sales and Account Management teams to oversee digital campaigns for SMBs across various industries.
• Build and nurture lasting relationships with premium customers through regular communication and insightful reporting.
• Collaborate with implementation teams to enhance campaign performance, offering recommendations for achieving campaign goals.
• Proactively monitor campaign performance, swiftly addressing potential issues.
• Stay updated on our suite of products, providing customer solutions to drive future business.
• Assist colleagues in troubleshooting and effective problem-solving.
• Contribute to a positive and collaborative team culture under the guidance of the Customer Success Lead.
• Lead projects and initiatives to streamline processes and enhance business operations.

Qualifications and Skills:

• Strong written and presentation skills.
• Effective at addressing customer concerns, building rapport, and solving problems.
• Positive and proactive attitude for meeting deadlines in a fast-paced environment.
• Skilled at cultivating strong relationships across various stakeholders.
• Comfortable adhering to detailed workflow processes.
• Previous experience with digital platforms Google Ads, Meta Ads, Tiktok Ads and/ or programmatic tools

For more information, please email me on [email protected]