Account Manager - Immediate Start

WHO ARE WE?

The bigger picture: DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more. 

Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our ‘big enough to cope, small enough to care’ ethos, providing an inclusive, supportive and exciting place to accelerate your career.   

This role is part of our Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Twitch, and more! 

JOB PURPOSE:

As an Account Manager, you will be responsible for building strong relationships with your client while overseeing the delivery of owned channel campaigns, with your focus on production rollout. You will be required to manage client briefs, plan, assign and review creative, and manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Studio Designers, Copywriters and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity. 

This role will report to the Senior Account Manager.

KEY RESPONSIBILITIES:

• Manage, draft and review client briefsEnsure client deadlines are met across multiple campaigns and liaise with the Senior Account Manager on the team capacity


• Liaise with clients daily, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations


• Clearly and effectively distil and transfer client feedback to designers, copywriters


• Prioritising workloads for the team, and escalating when neededEnsure client requirements are met whilst protecting DEPT brand values


• Maintain a full understanding of the client's business, strategies, objectives, brand, audiences, and challenges


• Ensure high standards are maintained and add value wherever possible


• Ensure success criteria are met and projects are delivered on time and within budget


• Maintain a good knowledge of all DEPT products and services and actively promote them to clients


• Work with the team to determine and test creatives across client-owned channels

SKILLS AND PREVIOUS EXPERIENCE:

• 2-3yrs experience delivering a broad range of marketing communications including digital and direct


• Extremely organised, with the ability to manage multiple projects simultaneously


• You are ambitious with the ability to think strategically


• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities


• Highly motivated to learn, grow and improve


• Personable, approachable demeanour and motivating team player


• Moderate understanding of production processes


• Superb planning and organisation ability


• Ability to manage and develop client and supplier relationships

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.