Account Manager (IT Recruitment Services)

We are hiring an Account Manager to manage and grow our IT recruitment accounts in Australia.

This role is for someone with a mindset to win — a person who takes ownership, thinks creatively, builds strong personal relationships with clients, and consistently drives results.

You will work closely with our recruitment team to deliver fast, high-quality hiring outcomes, while ensuring clients receive strong value and ROI for their recruitment agency spend.

Key Responsibilities

• Build strong relationships with Hiring Managers, HR, TA, Procurement, and contractors
• Take a proactive and consultative approach to client engagement and hiring delivery
• Develop strong market understanding across IT skill areas, talent trends, rates, and hiring demand
• Drive recruitment delivery outcomes across contract and permanent hiring requirements
• Manage targets, delivery performance, pipeline health, and closure outcomes
• Ensure urgency, accountability, and strong follow-up across the recruitment lifecycle
• Work closely with recruiters to improve delivery quality, speed, and interview conversions
• Drive performance and accountability within the delivery team to achieve hiring targets
• Identify opportunities to grow accounts, expand hiring volumes, and strengthen client partnerships
• Contribute commercially through account growth, retention, and consistent delivery performance
• Manage contractor relationships including engagement, issue resolution, retention, and ongoing communication
• Maintain accurate CRM/ATS updates, reporting, and pipeline visibility
• Represent Zone IT Solutions professionally across enterprise and government client environments

What Success Looks Like

• Strong client and contractor relationships
• Consistent delivery against hiring and revenue targets
• Faster turnaround and improved shortlist quality
• Strong submission-to-interview and offer conversion ratios
• Growth in account penetration, active roles, and contractor retention
• Positive client feedback on delivery, responsiveness, and service quality

What We’re Looking For

• Strong communication, stakeholder management, and relationship-building skills
• Proactive, target-driven, and solution-focused mindset
• Experience in IT recruitment/staffing account management or delivery leadership
• Strong market awareness and commercial thinking
• Ability to manage teams, priorities, and delivery performance in fast-paced environments
• High ownership, accountability, and execution discipline
• Experience working with Australian or international clients is an advantage

Zone IT Solutions is an Australia-based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us.

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.