Account Manager , Melbourne

Minty's Account Manager role is pivotal in maintaining and enhancing our relationships with clients, ensuring their utmost satisfaction with our innovative real estate solutions. This role demands a keen understanding of customer needs, adept problem-solving skills, and a passion for delivering exceptional service.

Join us at Minty, where we're pioneering a new era in real estate, focused on making it more equitable, transparent, and cost-effective. Nestled across Australia, our team is a diverse coalition of talents, united in our quest to dismantle the barriers within the real estate sector. Day in and day out, we're committed to empowering individuals with the knowledge and tools needed for better decision-making, outcomes, and futures in their real estate journeys.

At Minty, we're not just about work; we're about making a tangible impact. Every role, from content creation to customer support and operations, contributes to our shared vision of a fairer real estate landscape. We champion the idea that everyone possesses inherent greatness, and we're here to provide the resources, opportunities, and mentorship to unlock that potential.

Our ethos is built around boundless growth. We understand the importance of balancing professional aspirations with personal well-being. That's why Minty offers a supportive environment that encourages exploration, advancement, and the pursuit of interests, all within a culture that values impact and open-mindedness.

Our Values:

• Ownership: At Minty, taking initiative and driving results are in our DNA. We set ambitious goals and embrace both successes and setbacks as opportunities for growth.
• Impact: Our mission is to make a positive difference, focusing on real, measurable outcomes over mere activities.
• Make Magic: At Minty, 'Make Magic' means we strive to deliver awe-inspiring experiences and results that go beyond the conventional. Every initiative, interaction, and innovation is an opportunity to spark wonder and exceed expectations.
• Customer Obsession: Our unwavering commitment to deeply understand and anticipate our clients' needs. This focus drives every decision, ensuring we provide unparalleled service and support.
• Bold Bets: We champion calculated risks that challenge the status quo, encouraging visionary thinking to drive groundbreaking solutions in the real estate space.
• Hustle: Our hustle is the energetic pursuit of excellence, pushing boundaries with tenacity and dedication to make every moment count.
• Super Pumped : Electrifying enthusiasm that fuels our team. It’s the infectious drive and relentless optimism we bring to every challenge, empowering us to tackle the impossible with confidence.

At Minty, you're not just joining a company; you're becoming part of a movement to transform the economics of real estate.

If you're eager to contribute to a meaningful mission and grow within a culture of support and innovation, Minty is the place for you. Explore how you can become part of our journey to build brighter futures in real estate.

Responsibilities and Duties:

• Client Relationship Management: Serve as the main point of contact for all client account matters, build and maintain strong, long-lasting client relationships, and ensure timely and successful delivery of our solutions according to client needs and objectives.
• Strategic Account Growth: Identify growth opportunities within existing accounts and collaborate with sales teams to ensure growth attainment. Understand the competitive landscape and market trends to strategically position Minty's services.
• Customer Success: Work closely with clients to ensure they are leveraging Minty's platform to its full potential, driving customer success and satisfaction. Conduct regular review meetings to assess client needs and adjust service strategies accordingly.
• Feedback Loop: Act as the voice of the customer within Minty, gathering customer feedback and working with the product development team to guide the future development of Minty's services.

Qualifications:

• Bachelor's degree in Business Administration, Sales, or a related field.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role in the technology or real estate sector.
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organisation.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to manage multiple account projects at a time while maintaining sharp attention to detail.

Apply for this position

I am happy to be contacted by phone. At Minty, we believe that being a great place to work is about empowering people to achieve more than they thought possible.
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*The number of 400,000 Australians using Minty is based on website traffic data from Google Analytics for the period of 01/01/2023 to 31/12/2023.
The claim of being a leading agent matching platform is based on data from Similar Web which shows more visits to listwithminty.com.au than other major agent matching websites for the period of 1/1/2024 to 1/4/2024.
When a property is sold through a Minty referred agent, that agent pays Minty a pre-negotiated referral fee, typically around 20% of their commission. This allows Minty to provide its agent matching service completely free to home sellers and buyers. Some agents also pay Minty an ongoing partnership fee to be part of their network and receive leads.
Note: In response to COVID-19, Minty has updated its agent vetting process to prioritise agents who have robust safety protocols like virtual tours, social distancing at open homes, etc. Home sellers will be notified if a recommended agent meets these enhanced standards, though they can still view and consider all matched agents.