Account Manager - Multipanel

Multipanel is an Australian manufacturer on a mission to change construction for good. They've built one of Australia's only fully certified prefabricated waterproofing systems, cutting wet area build times from 6 days to 1, eliminating liquid membranes, and giving builders the certainty they need. Multipanel is scaling nationally and building a team that holds itself to a high standard.

We are looking for a Sales Account Coordinator who will own a portfolio of reseller and builder accounts, not just maintain them, but actively grow them. You'll be the face of the business to your clients: responsive, commercially sharp, and deeply reliable. If you're hungry to perform in a structured, high-accountability environment where your contribution genuinely moves the number, we'd love to hear from you.

What you will be responsible for:

Account Management & Relationships:

• Manage a portfolio of reseller and project accounts as the primary point of contact, owning the relationship end-to-end.
• Represent Multipanel in a way that builds trust, demonstrates expertise, and reinforces its position as category leader.
• Identify and act on opportunities to grow conversion rates, deepen client relationships, and expand wallet share.

Quoting & Estimating:

• Review building plans and project documentation to identify product requirements and prepare accurate take-offs.
• Prepare, issue, and follow up quotes with speed and precision, turnaround within 24 hours of receiving all required information.
• Work closely with Design & Estimating to deliver customised solutions with accurate and timely handovers.

Pipeline & Reporting:

• Maintain a clean, disciplined sales pipeline in Monday.com - every opportunity tracked, every follow-up logged.
• Collaborate with the broader sales team with full transparency, no silos, no duplicated effort.
• Contribute ideas that improve how the sales function works and back those ideas with action.

• 5+ years in an Account Manager, Internal Sales, or Sales Support role, ideally within building products, construction, or trade supply.
• Ability to read and interpret building plans and complete basic take-offs.
• Proven track record managing multiple accounts simultaneously without losing quality or responsiveness.

Key Skills:

• Strong commercial instincts - you understand margin, conversion, and the difference between activity and results.
• Clear communicator, written and verbal, comfortable across all levels from site supervisors to procurement managers.
• A relationship-first mindset with the resilience to handle setbacks and keep showing up for clients.
• At ease in a small, fast-moving business where your input shapes how things work.

Nice to Have:

• Experience with Monday.com or similar CRM platforms.
• Background in modular construction, multi-residential, or reseller trade channels.

• Full-time permanent role based in South-East Melbourne.
• A high-accountability environment where your performance is visible and rewarded.
• Be part of a nationally scaling business at an exciting stage of growth.
• A genuinely values-driven team, no politics, no passengers.