Account Manager (Service & Support)

Who are we? 

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Visit https://www.wabteccorp.com/ to learn more!

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

 What are we offering you?

• Permanent full-time position with competitive remuneration
• Rewards & Recognition Program
• Discounted health insurance with Medibank
• Novated Leasing with Custom Fleet
• Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
• Access to our Employee Assistance Program

Who will you be working with? This role reports to the Global Program Director.

Where is the position located? This is a full-time role based in Eagle Farm (QLD), Fountaindale (NSW)

What will your typical day look like? 

• Point of contact for all customer support post system installation
• Manage the delivery of services across all customer SLAs, with accountability for SLA margin performance
• Facilitate periodic SLA Review meetings and escalate key issues and risks
• Monitor open support cases to ensure timely resolution and transparent communication of progress
• Proactively manage customer spares holding and provide advice regarding appropriate levels of managed stock

What do we want to know about you?      

• Bachelor's degree from an accredited university or college (or equivalent trade qualification or experience)
• Experience in a similar position with a focus on customer service
• Exceptional commercial skills and experience in management, delivery and growth of Service Level Agreements
• Strong people management skills, with demonstrated experience in developing / coaching team members

Application close on Friday 12th July but screening will start sooner, apply now!

 We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant

Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. 

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. 

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression. This also includes providing meaningful employment for current and former Australian Defence Force (ADF) personnel, Aboriginal and Torres Strait Islander people, and refugees or asylum seekers. If you have a disability or special need that requires accommodation, please let us know.